Dear Mr. Durrani,

I am writing to let you know how extremely pleased we are with our recent purchase of our silver 2010 Toyota Sienna from your dealership, thanks to the courteous and professional service we received from Danielle M. Taylor.

As background, we had been casually contemplating the purchase of a used minivan for several months, and as such, had dealings with numerous sales personnel at other dealerships. In mid-November the situation became imperative. When I first met Ms. Taylor to examine and test-drive the vehicle we eventually purchased, I was immediately impressed by her thorough knowledge of an enthusiasm for the Toyota brand. This was important since we have no prior experience owning a Toyota.

Throughout the sales process, Ms. Taylor answered all of our questions and made the entire purchasing experience quite pleasant. Compared to the other salespeople we met from your competitors, Ms. Taylor was hands-down the most qualified and personable. We bought the vehicle with the anticipation that Ms. Taylor's excellent service is a reflection of the quality we can expect from the Toyota brand as well as your dealership. We look forward to driving the Sienna for many years to come.

Following the sale, I was looking forward to completing a customer satisfaction survey so that we could formally express our appreciation for the service we received. Since apparently this practice only applies to new vehicle purchases, I want to make sure that you are aware of Mr. Taylor's value to your organization.

When anyone asks where we bought the Sienna, my husband Peter and I will gladly recommend Ms. Taylor and A-1 Toyota.

Sincerely,

Angela B.