Our Reviews

Over the years, I've heard mixed reviews about this dealership. I just bought a new car there and was pleasantly surprised. The salesforce was wonderful. Finance office was great actually found it a good experience got exactly what I wanted and felt I was treated fairly.

I had an amazing experience working with Omar Syed! He was incredibly helpful, professional, and knowledgeable throughout the entire process. He made everything so smooth, easy, and stress-free from start to finish. The sale went great, and he made sure all my questions were answered and that everything was taken care of. You can tell he genuinely cares about his customers and wants to make sure they have the best experience possible. I couldn’t have asked for a better salesman. I highly recommend Omar to anyone looking to purchase a vehicle. Thank you for making the entire experience such ... Read More

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Google - Nov 7, 2026

I had an amazing experience working with Omar Syed! He was incredibly helpful, professional, and knowledgeable throughout the entire process. He made everything so smooth, easy, and stress-free from start to finish. The sale went great, and he made sure all my questions were answered and that everything was taken care of. You can tell he genuinely cares about his customers and wants to make sure they have the best experience possible. I couldn’t have asked for a better salesman. I highly recommend Omar to anyone looking to purchase a vehicle. Thank you for making the entire experience such a great one!

Amanda in Service is AMAZING!!!! Very patient and extremely knowledgeable. Willing to assist and go the extra mile.

I had an outstanding experience at A-1 Toyota from start to finish. The staff was knowledgeable, professional, and genuinely focused on helping me find the right vehicle without any pressure. The entire process was smooth, transparent, and efficient. I truly appreciated their excellent customer service and attention to detail. I highly recommend A-1 Toyota to anyone looking for a hassle-free car-buying experience. General Manager, Daniel Wheeler was extremely professional and simple to work with. I am happy to see the family owned operation continue to run so flawlessly.

Great when they you sell you the car. They will deny your warranty claims. If something is broke they will say someone else broke it trying to fix it and it was tampered with. Scammy ways

Had one of the worst experiences of my life after spending $70,000 on a car and an extended warranty my third row seats would not go down. I took it to the dealership A1 Toyota and and my claim was denied because they said they found evidence that my seat was tampered with, like I went to some corner mechanic to fix my seat instead of taking it to the dealership where I can get it fixed for free. It's pretty frustrating to find something that's broke and you take it to get it fixed and they accuse you ... Read More

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Google - Nov 5, 2026

Had one of the worst experiences of my life after spending $70,000 on a car and an extended warranty my third row seats would not go down. I took it to the dealership A1 Toyota and and my claim was denied because they said they found evidence that my seat was tampered with, like I went to some corner mechanic to fix my seat instead of taking it to the dealership where I can get it fixed for free. It's pretty frustrating to find something that's broke and you take it to get it fixed and they accuse you of tampering with it. The really insulting thing was being accused of something that I never did. Why can't the seat be broken . So either they are lying or Toyota makes the worst third row seats in the world. After I left A1 Toyota I felt like I was robbed and disrespected they made me feel me feel like I did something dishonest. Even though I still get free oil changes once a year I'll rather pay for it . Do not buy warranty Do not buy warranty total scam. They use opinion instead of facts to deny you. Can't wait for my court date.

Scheduled an oil change at A-1 Toyota. I can be a challenging customer, and the service took excessively longer than it should have. Mark, the Service Manager, was very patient and understanding with the situation and the really long wait. He adjusted my bill accordingly and went above and beyond. It didn't get me back the time lost, but that's what good service looks like, taking care of the customer even if it's not of benefit to the dealership. Thank you!

My car needed a new transmission and the staff at A1 was so responsive, helpful and professional --- I greatly appreciated how quickly Mike and his team got my car fixed and back to me! And the loaner car was a bonus. A class act all around!

Most of the time great .. !!

I had a great experience at A-1 Toyota. From the moment I arrived, I was welcomed warmly and treated with respect and professionalism. I am now a proud Toyota customer, and I’m very happy with my decision. The service has been excellent, and I really appreciate the care and attention I received throughout the process. I’m truly happy to be part of the Toyota family. A special thank you to Mohamed, Hatem, and Ali for their help, professionalism, and kindness. Thank you all for making my experience such a positive one. I highly recommend A-1 Toyota!

We truly couldn’t have asked for a better team to work with at A1 Toyota. I was upfront from the beginning that I hadn’t had the best car-buying experience in the past, and everyone we worked with was nothing but kind, patient, transparent, and honest throughout the entire process. They helped us get my dream mom car at a competitive price compared to other dealerships, especially for the specific Grand Highlander I wanted. Gary was on top of everything from start to finish, Josh was incredible to work with and genuinely so kind, and Dado made sure we ... Read More

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Google - Oct 4, 2026

We truly couldn’t have asked for a better team to work with at A1 Toyota. I was upfront from the beginning that I hadn’t had the best car-buying experience in the past, and everyone we worked with was nothing but kind, patient, transparent, and honest throughout the entire process. They helped us get my dream mom car at a competitive price compared to other dealerships, especially for the specific Grand Highlander I wanted. Gary was on top of everything from start to finish, Josh was incredible to work with and genuinely so kind, and Dado made sure we got a great value for our trade and everything else we needed. The entire experience felt easy, comfortable, and straightforward. I couldn’t recommend A1 Toyota and this team more!

My experience with the team at A1 could not have been better! Very straightforward, non pressuring and very easy to work with. The normal stigma of the stressful dealership experience simply could not be further from how the guys at A1 handled my interaction. The sales manager Jerry was easy to work with to get set up and then the salesman Ugur could not have been an easier representative to work with. He really knows his stuff and was able to answer a litany of questions I had from a very obvious place of true knowledge about the vehicle he ... Read More

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Google - Oct 1, 2026

My experience with the team at A1 could not have been better! Very straightforward, non pressuring and very easy to work with. The normal stigma of the stressful dealership experience simply could not be further from how the guys at A1 handled my interaction. The sales manager Jerry was easy to work with to get set up and then the salesman Ugur could not have been an easier representative to work with. He really knows his stuff and was able to answer a litany of questions I had from a very obvious place of true knowledge about the vehicle he was selling. Josh from financing was a pleasure to work with as well. Superb explanation and communication as well as some great conversation made for a seamless experience in wrapping up the deal. I HIGHLY recommend A1 and specifically Jerry, Ugur and Josh for any of your automotive needs! Thank you guys!

Atim and yaya took really great care of me I highly recommend coming here for your future car purchases!!!

I am very disappointed and frustrated with the A1 Toyota Parts Department. It is very difficult to reach anyone; they rarely answer the phone. My order remained listed as “processing” for several days without any update or explanation. The lack of communication made the entire experience unnecessarily stressful. Please do not order parts from here.

I had a great experience with A1 Toyota. I was searching for a very hard-to-find Toyota Grand Highlander Hybrid, and they truly went above and beyond to help me get the one I wanted. I knew firsthand how difficult they were to find, but A1 reached out to other dealerships, gave me options, and was patient throughout the entire process. I really appreciated their persistence, excellent communication, and willingness to go the extra mile. I absolutely recommend A1 Toyota - They have great customer service and are a dealership that truly works for its customers! Many thanks to you guys!!!

This was honestly a horrid car-buying experience from start to finish. The vehicle was not ready as promised, even though we had discussed the pickup days in advance. I called ahead specifically to confirm it was ready, and the salesperson told me it was. I took the day off work and rearranged my family’s schedule to pick up the vehicle, only to find out that the promised service had not been completed. Now the dealership says they will have to pick the vehicle up at a later date to finish the work, causing us even more inconvenience. When I ... Read More

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Google - Aug 22, 2026

This was honestly a horrid car-buying experience from start to finish. The vehicle was not ready as promised, even though we had discussed the pickup days in advance. I called ahead specifically to confirm it was ready, and the salesperson told me it was. I took the day off work and rearranged my family’s schedule to pick up the vehicle, only to find out that the promised service had not been completed. Now the dealership says they will have to pick the vehicle up at a later date to finish the work, causing us even more inconvenience. When I spoke with the service manager to schedule the missing service, she was very short with us and acted as though we were inconveniencing her. Customer service should not feel like a burden when the dealership is the one that failed to have the vehicle ready as promised. Getting the vehicle registered was another frustrating experience. The dealership seemed unfamiliar with the process for an out-of-state military registration. It took over three hours, and we ended up doing a quick Google search and finding the requirements ourselves on the state DMV website. To make matters worse, I never received the promised $500 military cash rebate. The finance manager, Eddy, was the only person who was professional and helpful throughout the process. Unfortunately, his professionalism could not make up for the rest of the experience. After taking time off, rearranging my family’s schedule, and dealing with hours of unnecessary hassle, I expected much better from a Toyota dealership. Based on this experience, I would not recommend A1 Toyota.

From the very beginning, Abdul was kind and professional. He answered all my questions and was always transparent about the information and pricing. My car arrived in about a month, and the entire purchasing process was honest, efficient, and very quick. I’m extremely grateful for the excellent service I received at Toyota. I highly recommend Abdul and the entire team!

Unfortunately I had to visit a1 Toyota body shop and must say nothing but the best about Devin and his shop 5 star ⭐ Thank you to all of you 👏 Waldemar

This is probably my highest ranking ever given a new car dealership. Matt Caputo was definitely the best sales rep I ever delt with. I had to wait almost five months for the delivery of the particular car I wanted and Matt kept me informed on the progress and was just plain nice to deal with. When you get handed off to finance is when I hate the process. The finance manager was nice enough but if he could he would sell me the Brooklyn Bridge.

Excellent service. Everyone from making appt to day of service everything went great. Excellent staff.

I’v called this place 4 times trying to make a service appointment. It goes to voicemail every time.

(Translated by Google) I spent a long time and went through many hardships to buy a car in New York. But after arriving at A1, I placed an order within half an hour. The whole process was smooth. I'm grateful to Mr. Ugur for his attentive and enthusiastic service, without any hidden tricks. He made me feel that he was particularly sincere and straightforward. (Original) 我在纽约买车买了很久，历经磨难，来到A1后，半个小时就订车了，一路丝滑，感谢Ugur 先生，服务周到 热情，没有套路。让我感到他是特别真诚 直爽。

This store will rip you off. I bought a brand new car from them a couple of years ago, IN FULL, upfront, and they did not provide any discounts and were not willing to negotiate at all. This dealership dislikes when they can't sink their teeth into you and suck you for as much money as possible. When my vehicle was broken into within 1 year of purchasing the car and the glass was smashed, they would not cover repairs. Glass isn't covered under warranty, sure, fine. 2 service appointments ago I was told I'd need to replace my ... Read More

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Google - Jul 8, 2026

This store will rip you off. I bought a brand new car from them a couple of years ago, IN FULL, upfront, and they did not provide any discounts and were not willing to negotiate at all. This dealership dislikes when they can't sink their teeth into you and suck you for as much money as possible. When my vehicle was broken into within 1 year of purchasing the car and the glass was smashed, they would not cover repairs. Glass isn't covered under warranty, sure, fine. 2 service appointments ago I was told I'd need to replace my tires, all 4, and was given a quote. Despite its exorbitant fee, I was told this wouldn't be until the following year. However, when I went to the dealership recently for an oil change, they simply told me it was an error, didn't check anything else, and sent me on my way. Shortly after, I got a flat tire. I also realized that the jack, jack handle, donut, and wheel nut wrench were all missing from my car. I've only ever serviced my vehicle at this dealership. While I cannot conclusively prove that it was stolen here, if that turned out to be the case it would not surprise me. Luckily I was able to replace my tire, but I know that if I called this dealership they would not have been able to help. Additionally, my vehicle is under 30,000 miles. When I requested a trade-in estimate, it was more than 50% lower than the price I paid for the car. A vehicle with ~28,000 miles, in GOOD condition, and they were only going to honor a trade-in value of HALF the value of the car. Overall, the past few years have been an absolutely terrible experience, and I will not be doing business with the A1 Toyota dealership again. I would also never recommend this dealership to anyone in good conscience, friend or enemy. Shop around more, and even if the dealership is far from the New Haven area, the convenience is simply not worth it.

I received excellent customer service from Asst. Service Mgr., Leo, who took the time to make sure I understood everything being done for me on that visit. I was formerly serviced by Stephen's Toyota in Bristol. But due to closure of operations there, and, since I live in Beacon Falls, this was the closest dealership for me to visit now. I'm grateful for Leo's assistance and excellent care from beginning to end and happy to say that I am now an A-1 Toyota customer!

I am a very happy customer of A1 Toyota. Whenever my car is due for a routine maintenance and service, I become genuinely excited. The reason is because over the past four years, I have developed a wonderful routine of coming to this A1 Toyota early in the morning, dropping off my car, and going to the Toyota Cafe for a fresh complimentary cup of coffee as I read my Bible or do work. My experience each time has been easy, smooth, and enjoyable. Today, I had my best experience so far – thanks to the exceptional, kind, and customer-centered service ... Read More

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Google - Jul 1, 2026

I am a very happy customer of A1 Toyota. Whenever my car is due for a routine maintenance and service, I become genuinely excited. The reason is because over the past four years, I have developed a wonderful routine of coming to this A1 Toyota early in the morning, dropping off my car, and going to the Toyota Cafe for a fresh complimentary cup of coffee as I read my Bible or do work. My experience each time has been easy, smooth, and enjoyable. Today, I had my best experience so far – thanks to the exceptional, kind, and customer-centered service of Leonardo Taveras Quezada. From the moment I stepped into the building, Leonardo warmly welcomed me and took car of my car service appointment. He even took the initiative to point to a chart on the wall and advise me to come back when my car hit 25kmiles (and not any more than 26k miles) so that I would be able to take full advantage of Toyota's free car services up until 25,000 miles. I believe that it is the quality service of people like Leonardo that makes this A1 Toyota the best place for anyone in Connecticut to receive car-related services.

Been to a few Toyota dealers in my time, A-1 backs up their name completely with transparency and professionalism at every step.

It was a really pleasant experience. They were up front about MSRP pricing and financing, they accepted me declining packages/accessories without needling me. There was no pressure and no haggling. I was prepared for a long, exhausting talk but it was just genuinely nice. Moe was our consultant, he did well even if he's new.

Friendly staff, transparent process, and excellent service. A pleasant experience from start to finish.

Update - Thanks for taking the time to talk Gary and addressing my concerns. I am updating the review. My mother recently purchased a car from this dealership. The salesperson, Yaya, was excellent — friendly, helpful, patient, and genuinely pleasant to work with. Unfortunately, the entire experience completely fell apart once we were handed over to the finance manager, Josh. The moment we walked into his office, Josh acted irritated and inconvenienced, as if we were wasting his time. Looking back, it became obvious why his attitude changed so quickly: he realized my older mother was not alone and that someone ... Read More

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Google - May 14, 2026

Update - Thanks for taking the time to talk Gary and addressing my concerns. I am updating the review. My mother recently purchased a car from this dealership. The salesperson, Yaya, was excellent — friendly, helpful, patient, and genuinely pleasant to work with. Unfortunately, the entire experience completely fell apart once we were handed over to the finance manager, Josh. The moment we walked into his office, Josh acted irritated and inconvenienced, as if we were wasting his time. Looking back, it became obvious why his attitude changed so quickly: he realized my older mother was not alone and that someone was actually reviewing the paperwork carefully instead of blindly signing whatever was put in front of her. When I politely asked him to explain approximately $1,500 in fees and a separate $500 “accessories” charge, he immediately became defensive and aggressive. He raised his voice, repeatedly insisted this was a “no negotiation dealership,” and acted personally offended that anyone would dare question the charges. I calmly explained that I was simply asking what the fees were for. I also pointed out the large state-mandated sign hanging directly next to him him stating that dealer fees are NEGOTIABLE. At that point, Josh literally sat there glaring at me in silence for what felt like an entire minute, creating an extremely uncomfortable and unprofessional atmosphere for both my mother and me. Interestingly, despite claiming nothing could be changed, he removed the completely unnecessary $500 accessories fee almost immediately. That alone tells you everything you need to know. The rest of the interaction was just as disrespectful. Josh barely acknowledged us, ignored basic questions, and even spent nearly 10 minutes on the phone with a bank representative casually discussing Mother’s Day plans while we sat there waiting in silence. It genuinely felt like we were invisible. Josh is the exact reason people hate dealing with car dealerships. He perfectly embodies the dishonest, arrogant, high-pressure finance manager stereotype that gives the entire industry a bad reputation. I left feeling like I needed a shower after the interaction. It’s unfortunate because the sales experience itself was positive, but Josh singlehandedly ruined the entire purchase process. If dealership management actually cares about customer experience and repeat business, they should seriously reconsider having someone like this representing their company.

I have been to many Toyota services in New England region and this was unfortunately the worst service experience, and was very expensive for the work that needed. They didn't provide transport, communication to pick up my car was really problematic. The experience itself, I would go lower, but gave 3 stars because they accomodated me that day despite I had no appointment.

You can't even make a service appointment because of their AI phone system. It's a complete joke I'll just go somewhere else

(Translated by Google) Everything was great. (Original) Todo genial

(Translated by Google) Good service, clear explanation, and quick attention. (Original) Buena atención explicación clara y rápida atención

I am writing to share my sincere appreciation for the outstanding service I received at A-1 Toyota this past Saturday afternoon, and specifically for Mark Mastraccio. I arrived unexpectedly after accidentally hitting the side of my garage door and knocking the mirror off my brand-new 2026 Toyota Camry XSE. I was admittedly a bit panicked when I walked in, but Mark immediately stepped in to help... as he always does. Despite it being a busy Saturday afternoon with no appointment, Mark took the time to assist me without hesitation. He promptly located a mechanic (Anthony Montefusco), and together they graciously reattached ... Read More

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Google - May 11, 2026

I am writing to share my sincere appreciation for the outstanding service I received at A-1 Toyota this past Saturday afternoon, and specifically for Mark Mastraccio. I arrived unexpectedly after accidentally hitting the side of my garage door and knocking the mirror off my brand-new 2026 Toyota Camry XSE. I was admittedly a bit panicked when I walked in, but Mark immediately stepped in to help... as he always does. Despite it being a busy Saturday afternoon with no appointment, Mark took the time to assist me without hesitation. He promptly located a mechanic (Anthony Montefusco), and together they graciously reattached the mirror for me. Their willingness to help so quickly turned a very stressful moment into a manageable one. Mark or Anthony did not have to stop what he was doing to assist me, yet he did so with professionalism and kindness. I have been a Toyota owner since 2019 and have exclusively serviced my vehicles at A-1 Toyota since then. The consistently high level of customer care I receive is exactly why I remain a loyal customer. Please extend my sincere thanks to Mark and the technician who helped me. Mark’s actions on Saturday are a true reflection of the exceptional service culture at A-1 Toyota. I am very grateful. Sincerely, Mary-Ann

They scheduled to my appointments. Oil change and tire rotation took more than two hours.

I'm way overdue for this, but A1 Toyota was great. The whole experience, from my first steps through the door to the signatures was positive. My sales consultant, Ugur, was fantastic. Very knowledgeable and helpful throughout the process. Their whole team fosters a no-pressure environment. I am very happy with my purchase and their best price no-haggle policy easily beat other Toyota dealerships in the area. They're a fantastic team.

The team was professional and very inspirational to us. We felt that our interests were being taken care.

I recently purchased a Toyota RAV4 from A1 Toyota. The dealership promotes a bottom line, no negotiation pricing model. The vehicle price itself was reasonable, and it's clear the dealership still earned a profit. However, several aspects of the experience were disappointing and raise concerns about transparency and professionalism. 1. Excessive Conveyance Fee A1 Toyota charges a $999 "conveyance fee." This fee is discretionary, can be set at any amount the dealership chooses, and is often used to recoup internal costs such as registration processing, fuel, and vehicle preparation. The average fee in Connecticut is approximately $500. I acknowledge that ... Read More

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Yelp - May 4, 2026

I recently purchased a Toyota RAV4 from A1 Toyota. The dealership promotes a bottom line, no negotiation pricing model. The vehicle price itself was reasonable, and it's clear the dealership still earned a profit. However, several aspects of the experience were disappointing and raise concerns about transparency and professionalism. 1. Excessive Conveyance Fee A1 Toyota charges a $999 "conveyance fee." This fee is discretionary, can be set at any amount the dealership chooses, and is often used to recoup internal costs such as registration processing, fuel, and vehicle preparation. The average fee in Connecticut is approximately $500. I acknowledge that I should have reviewed this more carefully before signing, but I was troubled when the Finance Manager dismissed my concern and told me to "let it go." That response was unprofessional and dismissive. 2. Unprofessional and Gender Biased Behavior Throughout the process, I made it clear that I was the primary buyer, decision maker, and payer. My husband was present solely to be listed as a co owner for estate planning purposes. Despite this, the staff consistently directed their attention and communication toward him. This behavior came across as sexist and outdated, and it detracted significantly from the overall experience. 3. Vehicle Condition Concerns Upon taking delivery, I discovered that the vehicle had a strong smoke odor. It was also evident that the cabin air filter had not been replaced. These are basic reconditioning steps that should be standard for any dealership selling a used vehicle. Would I return? No. Would I recommend A1 Toyota? No.

I recently purchased a Toyota RAV4 from A1 Toyota. The dealership promotes a bottom line, no negotiation pricing model. The vehicle price itself was reasonable, and it’s clear the dealership still earned a profit. However, several aspects of the experience were disappointing and raise concerns about transparency and professionalism. 1. Excessive Conveyance Fee A1 Toyota charges a $999 “conveyance fee.” This fee is discretionary, can be set at any amount the dealership chooses, and is often used to recoup internal costs such as registration processing, fuel, and vehicle preparation. The average fee in Connecticut is approximately $500. I acknowledge that I should ... Read More

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DealerRater - May 4, 2026

I recently purchased a Toyota RAV4 from A1 Toyota. The dealership promotes a bottom line, no negotiation pricing model. The vehicle price itself was reasonable, and it’s clear the dealership still earned a profit. However, several aspects of the experience were disappointing and raise concerns about transparency and professionalism. 1. Excessive Conveyance Fee A1 Toyota charges a $999 “conveyance fee.” This fee is discretionary, can be set at any amount the dealership chooses, and is often used to recoup internal costs such as registration processing, fuel, and vehicle preparation. The average fee in Connecticut is approximately $500. I acknowledge that I should have reviewed this more carefully before signing, but I was troubled when the Finance Manager dismissed my concern and told me to “let it go.” That response was unprofessional and dismissive. 2. Unprofessional and Gender Biased Behavior Throughout the process, I made it clear that I was the primary buyer, decision maker, and payer. My husband was present solely to be listed as a co owner for estate planning purposes. Despite this, the staff consistently directed their attention and communication toward him. This behavior came across as sexist and outdated, and it detracted significantly from the overall experience. 3. Vehicle Condition Concerns Upon taking delivery, I discovered that the vehicle had a strong smoke odor. It was also evident that the cabin air filter had not been replaced. These are basic reconditioning steps that should be standard for any dealership selling a used vehicle. Would I return? No. Would I recommend A1 Toyota? No.

Read at DealerRater

I'm a relatively new customer at A-1 but so far they're doing great. A special shout out for Heather in service department who has been extremely helpful several times in getting things done and issues resolved. Thanks Heather!!

I had a problem getting a loaner car as my insurance ID in the car had expired. Service rep went to great lengths to get a copy so I could get a loaner. My car was really dirty inside after having driven from Tucson, AZ with a heavily shedding dog. They didn't make fun of me for having such a dirty car. Service estimates, texts were clear and easy to understand. Excellent service.

We just bought a 2025 Toyota Corolla from A-1 Toyota and had a really great experience. This was our first time here, and honestly we came in expecting the usual car buying stress, but it wasn't like that at all. Everyone, from the front desk to the managers, was friendly and genuinely helpful. Our sales consultant Serhii Sazonov made the whole thing easy. He listened to what we wanted, didn't try to upsell us, and walked us through the numbers with no runaround. He took his time with the paperwork and answered every question, even the small ones. You ... Read More

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Facebook - Apr 16, 2026

We just bought a 2025 Toyota Corolla from A-1 Toyota and had a really great experience. This was our first time here, and honestly we came in expecting the usual car buying stress, but it wasn't like that at all. Everyone, from the front desk to the managers, was friendly and genuinely helpful. Our sales consultant Serhii Sazonov made the whole thing easy. He listened to what we wanted, didn't try to upsell us, and walked us through the numbers with no runaround. He took his time with the paperwork and answered every question, even the small ones. You can tell Serhii truly cares about his customers, and the managers were just as kind and professional. We're so grateful to the entire A-1 Toyota team. We love the Corolla, we're happy with the deal, and we'll definitely be sending friends and family their way. Thank you, Serhii, and thanks to everyone at A-1 Toyota!

We just bought a 2026 Toyota Corolla from A-1 Toyota and had a really great experience. This was our first time here, and honestly we came in expecting the usual car buying stress, but it wasn't like that at all. Everyone, from the front desk to the managers, was friendly and genuinely helpful. Our sales consultant Serhii Sazonov made the whole thing easy. He listened to what we wanted, didn't try to upsell us, and walked us through the numbers with no runaround. He took his time with the paperwork and answered every question, even the small ones. You ... Read More

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Google - Apr 16, 2026

We just bought a 2026 Toyota Corolla from A-1 Toyota and had a really great experience. This was our first time here, and honestly we came in expecting the usual car buying stress, but it wasn't like that at all. Everyone, from the front desk to the managers, was friendly and genuinely helpful. Our sales consultant Serhii Sazonov made the whole thing easy. He listened to what we wanted, didn't try to upsell us, and walked us through the numbers with no runaround. He took his time with the paperwork and answered every question, even the small ones. You can tell Serhii truly cares about his customers, and the managers were just as kind and professional. We're so grateful to the entire A-1 Toyota team. We love the Corolla, we're happy with the deal, and we'll definitely be sending friends and family their way. Thank you, Serhii, and thanks to everyone at A-1 Toyota!

Great service from A1. I bought at another dealer, now take to A1 for servicing due to proximity to my current work. I will buy my next car at A1

Your phone system to make a service appointment is absolutely the most frustrating process, and have lost my business permanently. I understand trying to streamline things, but this is the exact opposite.

I love this dealership. Very honest and direct. Easy to deal with and a pleasure doing business with. This dealership doesn’t markup vehicles like other dealerships do. I will continue to recommend this dealership to everyone. Very happy customer.

Sergei was an excellent salesman who was patient, helped guide me on the purchase and answered all questions. Sales manager Gary was thorough. Finance dept was, ok. Mike runs a really great service dept. Dan Wheeler runs a phenomenal operation and I highly recommend A1.

Slowly creeping up on 3 months since we purchased a vehicle from them & they’ve yet to produce a title for us. Shady business practices.

Brought my car in for a routine maintenance for my 10k mileage. They took my keys and handed me a slip and told me to go wait. After a few hours of waiting, I asked for an update and it was stated that my car wasn't even checked in. They expedited the service and I got my car about 45 minutes later. Not sure how it got missed through a check in. They never offered me anything for the time I had spent waiting there.

They are big liars. I told them I know the all process. I will buy and leave today but they tried to sell me extra warranty in finance office.. also he didn’t let us know about warranty. When I noticed that he is saying I have to buy this warranty because of credit. My credit was 670. I bought my car from lia Toyota without warranty and lower apr….Never ever buy any car without using car calculators!!!!!!!!

Extremely unprofessional, their prices are high. was $100 extra a month compare to Middletown Toyota. Highly recommend Middletown Toyota. Truck was same MSRP but Hatim wanted to charge me an extra $100 a month for no reason. There is people that want to earn people’s business and those don’t!!

Called and was transferred to the Service department, per my request, on 2 different days. Both days I waited on hold for 20+ minutes without a person answering. I hung up both days. Terrible customer service

Sadly the finance guy, Josh, ruined any chance of the sales person getting referrals or repeat business from me or my family and friends. Everything was fine until it was time to sign my contract. I had already told my sales person I wasn’t interested in any add ons because I was at my limit so I’m assuming word made it to Josh because I was left to wait in the showroom for over 90 minutes while he sat in his office. They have glass doors so you can see he had no one else in there and my ... Read More

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Google - Dec 7, 2025

Sadly the finance guy, Josh, ruined any chance of the sales person getting referrals or repeat business from me or my family and friends. Everything was fine until it was time to sign my contract. I had already told my sales person I wasn’t interested in any add ons because I was at my limit so I’m assuming word made it to Josh because I was left to wait in the showroom for over 90 minutes while he sat in his office. They have glass doors so you can see he had no one else in there and my credit is 750 so there was no issue with getting me approved as I get the alerts on my phone when my credit is run, so all the BS he tried to tell me was a lie. Anyways, I was very respectful and nice but declined all his pitches and I get it, that’s their job and how they make money but Josh, Josh is something else. He wouldn’t take no for an answer and became aggressive and rude when I continued to say no due to my budget. He was trying to make my payments go up over $100 a month from what I was quoted. After the 10th no, he actually said well you aren’t leaving till you buy something and he was NOT joking. Then ON TOP of all of it, it was a struggle to get a copy of my contract and I knew something was fishy when it took 5 times to get it and OF COURSE Mr. Josh added a key replacement plan for FIFTEEN HUNDRED DOLLARS to my contract that I NEVER signed for. So tell me A1 Toyota how exactly did that get on MY contract if I never signed for it? You guys didn’t have an explanation but you know who does? My lawyer. Absolute joke that you employ someone as shady as him. Pathetic, PLEASE. NO ONE BUY A CAR FROM HERE AND IF YOU SEE JOSH AT ANY OTHER DEALERSHIP RUN

VERY BAD EXPERIENCE!! we agreed on a price and the day of delivery the manager hatim came to us and told us the price went up 25$ a month. Saying it was the bank even though I have great credit score. It’s so sad to be extremely happy to buy a car then this happen plus they showed us the truck and we loved it! Unfortunately I won’t be dealing with this dealership and I will steer family and friends away

I came in for 4 tires and alignment at 9am and didn't leave until 12pm And the alignment wasn't done right the 1st. I had to come back later that day for the alignment to be checked and redone. The 2nd time the alignment was better and not pulling to the left. Not good I had to bring it back to be fixed when I raised my concern after reviewing my alignment sheet before leaving but was told that is all they can do. But they did better when I had to bring it back the 2nd time on ... Read More

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Google - Nov 29, 2025

I came in for 4 tires and alignment at 9am and didn't leave until 12pm And the alignment wasn't done right the 1st. I had to come back later that day for the alignment to be checked and redone. The 2nd time the alignment was better and not pulling to the left. Not good I had to bring it back to be fixed when I raised my concern after reviewing my alignment sheet before leaving but was told that is all they can do. But they did better when I had to bring it back the 2nd time on the same day. This is my 1st time using this dealer but not sure if I will use them again.

Professional, quick, and remarkably attentive. I got to work with Alif, who was exceptionally knowledgeable and was able to show me what I was looking for down to exact details. The whole experience was very pleasant, and I absolutely recommend them.

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I am giving this dealer a one star review for many reasons. If detailed, the dealer staff will deny and call me insane like they did below to another bad review!!!!!!!

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The sales guy would only show me certain cars and they all smelled like toxic plastic. It's a known problem with the newer Toyotas. Just Google it! For some reason, he wouldn't let me look at anything else. I think they are just trying to offload these toxic plastic ones. Please check reddit and other fora for this problem so you can avoid it

Called the parts department and was really disappointed. The guy didn’t know that Toyota makes parts for Lexus and Scion, and when I mentioned it, he gave me attitude instead of trying to help. You’d expect better knowledge and customer service from a Toyota dealership.

Call 5 time for a service appointment nobody didn't call back. you call and they let you on the phone waiting at least 25 minutes worst customer service experienceI had

Stopped in 8/5 Monday at about 4:30pm. Had every intention of buying a new car from A1 that day because they had vehicle I wanted. Got out of my car to look around the lot at the new vehicles. Not one person came out to see if I needed anything. So I proceed into the showroom looking at the few new vehicles inside for at least 15 minutes. Again not one person approached me. But plenty of people scattered behind desks just watching me and they appeared half asleep. So I went back out and looked at the cars again. Thought I'... Read More

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Yelp - Aug 5, 2025

Stopped in 8/5 Monday at about 4:30pm. Had every intention of buying a new car from A1 that day because they had vehicle I wanted. Got out of my car to look around the lot at the new vehicles. Not one person came out to see if I needed anything. So I proceed into the showroom looking at the few new vehicles inside for at least 15 minutes. Again not one person approached me. But plenty of people scattered behind desks just watching me and they appeared half asleep. So I went back out and looked at the cars again. Thought I'd give them a 2nd chance to sell me a car. Nobody. Nada, zilch! So got back in my car and left. Not to return to A1. They lost a sale. I will be heading elsewhere searching for a dealership with actual customer service! Buyers beware and weary of A1.

I bought a Certified Pre-Owned (CPO) Toyota RAV4 from A1 Toyota and the experience has been deeply disappointing. The dealership sold me the vehicle as Toyota Certified based on a 160-point inspection that was supposedly completed at 3,880 miles. However, when I took delivery, the car had 5,030 miles—a difference of over 1,100 miles that was never disclosed, documented, or re-inspected. That’s not a minor oversight, it’s a clear violation of Toyota’s own CPO standards, which require the inspection to reflect the condition of the car at or near the time of sale. I brought this issue up immediately ... Read More

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Google - Jul 22, 2025

I bought a Certified Pre-Owned (CPO) Toyota RAV4 from A1 Toyota and the experience has been deeply disappointing. The dealership sold me the vehicle as Toyota Certified based on a 160-point inspection that was supposedly completed at 3,880 miles. However, when I took delivery, the car had 5,030 miles—a difference of over 1,100 miles that was never disclosed, documented, or re-inspected. That’s not a minor oversight, it’s a clear violation of Toyota’s own CPO standards, which require the inspection to reflect the condition of the car at or near the time of sale. I brought this issue up immediately after noticing the discrepancy. Instead of taking accountability, the dealership bounced me around with vague excuses—first blaming a “clerical error,” then suggesting it may have been used internally for test drives. At no point did anyone disclose this at time of sale. And when I pressed for answers, the best they could offer was to re-do the inspection—but only if I brought the car back to Connecticut, even though I live in Pennsylvania. I had to escalate the issue myself, schedule my own inspection at a local Toyota dealer, and continue chasing people down to get basic answers. A1 Toyota has not taken real responsibility for misrepresenting a certified vehicle, and they’ve made it clear they’re more concerned with defending paperwork than doing right by the customer. If you’re buying a CPO vehicle, be very cautious with this dealership. Read every document. Check the mileage yourself. And be prepared to fight for the peace of mind you thought you were paying for.

Excellent service. Zack was amazing from the beginning, David is amazing seller and person I recommend with no doubts and Anabela she was super nice and friendly and all of then work with so much expertise. Highly recommended this dealership.

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going on 6 months my sons car is still not fixed. Yes 6 MONTHS! do not do business with this company. what kind of dealership cant get a part for 6 months? in the while country no part?

Air conditioning not working and we brought it to service. It costed us about $2000. Since weather was cold and we didn’t need to use A/C so we didn’t test it. One month later, we turned a/c on and found that it still not working. So we brought the car back and was told there was a different problem and we would need to pay another $2000. Since we need to drive down to south and had no choice but to pay and get it fixed again. Very upset with service,

terrible service. rude service department. my car has been in service for 4 months! they say 2 more months! no loaner car. don't go to A-1 Toyota. don't buy a Toyota. their excuse for not having the part for 4 months already is that for the past 3 years they can't find parts or people to work. they don't care I am paying for a rental and car payments on a car they can't or won't fix.

The worst customer care. My car has been in for repairs under service warranty for 4 months!!!! No loaner car I was told. I was told by the service manager that the past 3 years they cannot get parts or people to work. Yes. 6 months without your car. They don’t care. Don’t ever buy a Toyota or go to A1.

Had an appointment here at 12pm to buy a car, arrival time 12:01, got to check out the car shortly after arrival. And then the waiting began. We waited from 12:30 until they called us to see the finance guy Josh at 1:30, we had some concerns about the docking fee and Josh abruptly sent us out to talk to a person in sales. We had our answer in two minutes and then resumed waiting. So now we are waiting again to finish the paper work at and it's 2pm. Very unprofessional place, if you want to wait around for hours when ... Read More

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Google - Apr 6, 2025

Had an appointment here at 12pm to buy a car, arrival time 12:01, got to check out the car shortly after arrival. And then the waiting began. We waited from 12:30 until they called us to see the finance guy Josh at 1:30, we had some concerns about the docking fee and Josh abruptly sent us out to talk to a person in sales. We had our answer in two minutes and then resumed waiting. So now we are waiting again to finish the paper work at and it's 2pm. Very unprofessional place, if you want to wait around for hours when you're spending 60K on a car, absolutely come here, you'll get the DMV treatment before even getting a car. Toyota corporate, if this is how these guys do business maybe it's time for a re-training about making customers wait. The dealer explained that the people with an 11am appointment got here at 12pm which caused the delay. What business accepts a client coming an hour after appointment? One that wants money and doesn't care to make people who are on time wait. Disrespectful to mine and my friend's time. Def hope to never purchase from this Toyota again. Do yourself a favor, if you need a Toyota go to the one in Greenwich. Icing on the cake? They forgot to put on the license plates! At 5 o clock, 5 hours later we had the car road ready.

Had an appointment here at 12pm to buy a car, arrival time 12:01, got to check out the car shortly after arrival. And then the waiting began. We waited from 12:30 until they called us to see the finance guy Josh at 1:30, we had some concerns about the docking fee and Josh abruptly sent us out to talk to a person in sales. We had our answer in two minutes and then resumed waiting. So now we are waiting again to finish the paper work at and it's 2pm. Very unprofessional place, if you want to wait around for hours when ... Read More

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Yelp - Apr 6, 2025

Had an appointment here at 12pm to buy a car, arrival time 12:01, got to check out the car shortly after arrival. And then the waiting began. We waited from 12:30 until they called us to see the finance guy Josh at 1:30, we had some concerns about the docking fee and Josh abruptly sent us out to talk to a person in sales. We had our answer in two minutes and then resumed waiting. So now we are waiting again to finish the paper work at and it's 2pm. Very unprofessional place, if you want to wait around for hours when you're spending 60K on a car, absolutely come here, you'll get the DMV treatment before even getting a car. Toyota corporate, if this is how these guys do business maybe it's time for a re-training about making customers wait. The dealer explained that the people with an 11am appointment got here at 12pm which caused the delay. What business accepts a client coming an hour after appointment? One that wants money and doesn't care to make people who are on time wait. Disrespectful to mine and my friend's time. Def hope to never purchase from this Toyota again. Do yourself a favor, if you need a Toyota go to the one in Greenwich. Icing on the cake? They forgot to put on the license plates! At 5 o clock, 5 hours later we had the car road ready.

I would strongly suggest going somewhere else. I have very recently gone to A-1 to purchase a sienna and found that there was a defect on the body of the car near the brake lights. While I understand they have a no negotiation policy, they refused to give a credit or ANY other compensation or any similar offer, saying that it counts as a negotiation, Which I find is incredibly insulting and stupid. How is making up for a fault with your car a negotiation? Why would I pay full price for a car that isn't even perfect? They ... Read More

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Google - Mar 26, 2025

I would strongly suggest going somewhere else. I have very recently gone to A-1 to purchase a sienna and found that there was a defect on the body of the car near the brake lights. While I understand they have a no negotiation policy, they refused to give a credit or ANY other compensation or any similar offer, saying that it counts as a negotiation, Which I find is incredibly insulting and stupid. How is making up for a fault with your car a negotiation? Why would I pay full price for a car that isn't even perfect? They also stated that it was just how the cars were coming from the factory and they found no need to take any action based on the fact that they could just return the car to the factory if wanted and because the car had a warranty. Which was conveyed in an incredibly rude way. At first they had given me their word that they would write a "we owe you" statement to go along with our paperwork and now are refusing even that because of the factory argument I've mentioned prior. All they'll probably do is maybe reply to this with some false mumbo jumbo about (non existent) work ethic or whatever. (They also claimed that their no negotiation was justified by their comparatively better prices but simple inquiries have shown me other dealers with similar prices.) The clownery is crazy.

I bought a 2025 Tacoma and they added 1000 dollars to my truck for a service that I told them I didn’t want not a honest place to do business with from my experience 👎

Wrote this on Google, and now I'm writing it here! Another update: I got into a car accident early February, and decided I wanted to take my care here to get fixed (I have a brand new Toyota and wanted to be sure I went somewhere that would understand my car more). I was told by the man I made my appointment with on the phone that I would be receiving a complimentary car while my car is being serviced and that he is putting in the reservation for my rental car for me. The next week (Feb 11), I ... Read More

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Yelp - Mar 12, 2025

Wrote this on Google, and now I'm writing it here! Another update: I got into a car accident early February, and decided I wanted to take my care here to get fixed (I have a brand new Toyota and wanted to be sure I went somewhere that would understand my car more). I was told by the man I made my appointment with on the phone that I would be receiving a complimentary car while my car is being serviced and that he is putting in the reservation for my rental car for me. The next week (Feb 11), I drop off my car and was told by the woman behind the desk that THE RENTAL CAR IS COVERED BY TOYOTA and I WOULD NOT HAVE TO WORRY ABOUT ANYTHING AS LONG AS THEY ARE SERVICING MY CAR. I get down to enterprise and the worker is having a hard time finding the reservation, so he decided to get in contact with my insurance and places the rental with my insurance. I was annoyed that the rental reservation that I was guaranteed by Toyota wasn't in the system, but since it was in the middle of my workday, I decided to just deal with it later. I thought 1. my car would be fully repaired and in my hand within the 30 days or 2. If it took longer than 30, I would just call A-1 and request that they put in the request for the complimentary rental that I was promised. This past Monday (March 10), I get a call from my insurance guy telling me my 30-day rental is going to be done on Wednesday. I told him no biggie, I will just call A-1 to get an extension since I haven't heard from them since I dropped of my vehicle a month ago. I call A-1 the next day to get it arranged, and a person who says he just started 2 weeks ago informs me that I wasn't entitled to a rental due to the fact that I'm at fault for the car accident. I explain that I wasn't told this information, and I was told by two previous workers that my car would be complimentary. It sounded like the newbie was being fed information because I can hear someone in the background telling him what to say. I don't care! Your workers provided me with false information from the beginning, and for you to not stand on your work is sick. I give you almost $10,000 to fix my damn car and you swear up and down about giving customers quality service. I'm a single mother, work in Hartford and have to provide transportation for my child to get to daycare and back. How the hell and I supposed to juggle my life if I don't have a car? It's something called integrity. You cannot say one thing and then take it back. AGAIN, I'm paying thousands of dollars to have you repair my car, and I find out a day before that I will not have a car to drive for the foreseeable future. I cannot afford to rent a car out of pocket. Either you finish my car and give it to me immediately, or I will continue to tell people to never visit your site for any services. I wouldn't recommend this body shop place to anyone! Go to another body shop where the workers know what they hell they're doing.

You steal all customers money which i understood lately. I had a issue with my left side wheel bearing. I asked them to inspect where you just drove for a ride and charged me for 160 dollars for 4 minutes. And i spend 860 dollars approx to replace that still the problem is not solved. When i came back saying still their is issue asking me to pay 160 dollars for inspection. How is this fair after replacing bearing from next day itself I’m getting some other external noise which i never had.

If you are a out of state resident don't bother coming to this dealership, just got a call from a salesman asking me if I was a CT resident, when I told him no he said they wont sell me the car. As they only want to sale to CT residents. Never heard of a thing like this before... Baffled

I bought my car from this dealership and I recommend my cousin to buy his car from this dealership. When the car my cousin ordered came in he and his family went to the dealership. He was patiently waiting for the car for almost 3 months and was excited to buy his dream car. But the way the finance manager (Josh) treated him and his family was so unprofessional. It really hurted my feelings and I won't refer anyone to this dealership.

I was so excited to buy my dream car from this dealership, and waited a long period of time after booking but my experience was extremely disappointing. From the moment I walked in, I noticed unprofessional behavior. The finance representative (Josh) had a rude attitude , inappropriate comments. It was so uncomfortable that I ultimately decided to walk away without purchasing the car. I expected better customer service and professionalism.

WORST EXPERIENCE EVER SO RUDE MANAGER I ENCOUNTERED

They don't negotiate on new vehicles and act like they're the only auto dealer in connecticut. If you're shopping around and just looking for a fair price(theirs wasn't), I STRONGLY suggest looking at other auto makers with similar features to what you're after.

I am writing to express my disappointment with my recent experience at this dealership. Unfortunately, the salesperson lacked sufficient knowledge about the vehicle's features, leading to misinformation regarding what was included. Additionally, I felt pressured to sign paperwork before having the opportunity to test drive the car. When I insisted on sitting in the vehicle first, I was met with frustration from the staff. There were numerous additional issues, and my attempts to contact the owner went unanswered for weeks and months. When I finally received a response, I was met with a dismissive attitude, as the owner sided ... Read More

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Google - Jan 23, 2025

I am writing to express my disappointment with my recent experience at this dealership. Unfortunately, the salesperson lacked sufficient knowledge about the vehicle's features, leading to misinformation regarding what was included. Additionally, I felt pressured to sign paperwork before having the opportunity to test drive the car. When I insisted on sitting in the vehicle first, I was met with frustration from the staff. There were numerous additional issues, and my attempts to contact the owner went unanswered for weeks and months. When I finally received a response, I was met with a dismissive attitude, as the owner sided with the staff and invalidated my concerns. Despite previous family ties to this dealership, I cannot recommend it based on this experience and will not consider purchasing from them again.