Welcome to A-1 Toyota

I recently purchased a Toyota RAV4 from A1 Toyota. The dealership promotes a bottom line, no negotiation pricing model. The vehicle price itself was reasonable, and it’s clear the dealership still earned a profit. However, several aspects of the experience were disappointing and raise concerns about transparency and professionalism. 1. Excessive Conveyance Fee A1 Toyota charges a $999 “conveyance fee.” This fee is discretionary, can be set at any amount the dealership chooses, and is often used to recoup internal costs such as registration processing, fuel, and vehicle preparation. The average fee in Connecticut is approximately $500. I acknowledge that I should have reviewed this more carefully before signing, but I was troubled when the Finance Manager dismissed my concern and told me to “let it go.” That response was unprofessional and dismissive. 2. Unprofessional and Gender Biased Behavior Throughout the process, I made it clear that I was the primary buyer, decision maker, and payer. My husband was present solely to be listed as a co owner for estate planning purposes. Despite this, the staff consistently directed their attention and communication toward him. This behavior came across as sexist and outdated, and it detracted significantly from the overall experience. 3. Vehicle Condition Concerns Upon taking delivery, I discovered that the vehicle had a strong smoke odor. It was also evident that the cabin air filter had not been replaced. These are basic reconditioning steps that should be standard for any dealership selling a used vehicle. Would I return? No. Would I recommend A1 Toyota? No.

Professional, quick, and remarkably attentive. I got to work with Alif, who was exceptionally knowledgeable and was able to show me what I was looking for down to exact details. The whole experience was very pleasant, and I absolutely recommend them.

I am giving this dealer a one star review for many reasons. If detailed, the dealer staff will deny and call me insane like they did below to another bad review!!!!!!!

Excellent service. Zack was amazing from the beginning, David is amazing seller and person I recommend with no doubts and Anabela she was super nice and friendly and all of then work with so much expertise. Highly recommended this dealership.

In over 50 years of buying cars A1 hands done is the BEST, most transparent dealership I have every used. Don't waste your time @ WLFD Toyota or others. They are a NO B.S operation, NOT the old school way of buying a car. I would absolutely recommend A1.

I am extremely disappointed with the service I received during my recent experience at A1. Not only was I required to pay a $1000 negotiable (CT Law) fee for dealer "dues" (it is a very much non-negotiable fee at A1) but the experience as a whole was the opposite of what I wanted or have previously experienced. I would be happy to pay for any services that a fee would cover but the overall service provided was far below the standard without any clear justification or value in return. Summary of my experience: No opportunity to inspect the car prior to signing: I was required to sign before I had even seen or fully inspected the vehicle, which left me feeling rushed and pressured into making a decision without the chance to properly evaluate the car. It ended up that they didn't fully detail the front right side of the new car. Plates not ready: On the agreed-upon pick-up date, two and a half months after paying $500 to hold the car for me, the license plates for my car were not ready, causing unnecessary delays and inconvenience. Per the sales manager, " ... it was not our fault that your license was never switched over to CT." ... A week and a half later, a salesman shows up 3 hours late with the plates, but without any screws to affix the plates to my car. He ended up putting the back plate on with two screws, leaving me unable to drive the car. Then, after getting the screws at Home Depot at 8pm to ensure I can make it to work the next day, we realized we needed plate frames, that we did not have nor were told were needed.  Unprofessional communication: The salesman assigned to me texted me in a manner that was both unprofessional and inappropriate, addressing me as if we were close friends rather than in a formal business transaction. This added to the overall lack of professionalism displayed during the process, and he ended up ghosting me and didn't show up the day I got the car. Thee unapologetic, dismissive, and ego-driven attitude among staff and managers was a little much in addition to the lack of concern for my dissatisfaction. Incomplete detailing: I noticed that the front right side had not been detailed properly, unlike the rest of the car, but this was after signing and being charged. This oversight further compounded my frustration.

Excellent attention, professionalism and integrity. They only want to please all the clients, with a smile and positive attitude

A great establishment and very friendly staff. My third car from them and it’s always a pleasure to be there. Abdul, Yahia, Hatim, Mostafa, Gary and Eddie are very professional and they always make my experience hassle free. I’ve referred so many friends to A1 Toyota and they’re all happy with their experience.

Sunny is the best! My 3rd Camry from A-1 and second with Sunny's assistance.

Michael fournier went above and beyond To help with my car ignition problem yesterday Until he solved problem he is number one

Gary needs more experience in management. Raising his voice at customers is rude and unprofessional.

Purchase 2023 RAV4 hybrid xle premium communicated with Gary over the internet. No games, no hassle, no bull. Made my purchase painless. A1 Toyota at New Haven Connecticut. 💯 I will be going back again for another vehicle

This was the absolute best car buying experience we have ever had. We had an out of state purchase, involving several out of the norm factors. Everyone was courteous, informed, flexible, and easy to work with. We were able to execute the entire deal via phone and email and pick up the car very quickly. We have bought many cars in our home state of CA and this was so far beyond any great service we have ever encountered that I am willing to fly cross country to buy our next car to work with this dealership, who doesn't love a road trip, right? We so appreciate the no-nonsense approach without constant upselling. It was refreshing.

Working with Brenton was a great experience. He answered all my questions, and helped facilitate my trade-in into a brand new lease. He was helpful, knowledgeable, and respectful.

Yousifu is very helpful when it comes to walking people through the shop he is so nice and concerning! This guy definitely deserves a free car from Toyota for working there for about 30 years! This will help him a lot!