Welcome to A-1 Toyota

This place was odd. Guy spent a lot of time questioning if I could afford the car I was asking to see. I lacked a desire to convince him otherwise. Left and bought elsewhere :) I don’t exude wealth on purpose. If that’s an issue, then I’m out. Protect your peace, you don't have to put up with that :) Cheers

Good service and respectfully

Excellent experience servicing my Prius at this location. On all occasions I have either spoken to Heather or Amanda (both exceptional customer service reps). The wait times tend to be longer but I love their process: video walk-thru by the mechanic or technician of your car and the option to pay or decline the services via link. Plus free coffee, time to read a book or take a walk while you wait for your car. Just wish wait times weren't as long is my only issue. Other than that, I feel completely taken care of here.

Very good service and very patient

Always provide great service.

Oil change was done so quick and customer service is off the charts. Big thank you to Alif!

Purchasing my Rav 4 from A-1 Toyota was an excellent experience! I had never purchased a brand new vehicle before, so I was a little nervous in doing so. However, Sergii was my salesman and he was such an honest gentleman to work with. Never once did he make me feel pressured to purchase anything than what I stepped into A-1 wanting. Eddie in finance was also a pleasure to work with. He made the financing portion of the process smoothe and pressure free. Something that really stands out about A-1 Toyota is the transparency of their dealership. As soon as I walked through its doors; from their salesmen to their prices. What you see is what you get. This really makes purchasing a vehicle a MUCH more enjoyable experience. I can't say enough good things about my experience here, and I absolutely LOVE my Rav 4 XLE. Thanks again to A-1, Sergii, and Eddie!

The service manager Heather is awesome! I also had a good experience with Juan in service. He was kind and knowledgeable. I spoke to Leo after I gave my original review he was awesome as well, very kind and professional. Jay Harland Corporation Ace rent a car

In over 50 years of buying cars A1 hands done is the BEST, most transparent dealership I have every used. Don't waste your time @ WLFD Toyota or others. They are a NO B.S operation, NOT the old school way of buying a car. I would absolutely recommend A1.

I was initially hesitant, but A-1 Toyota has completely renewed my faith in the car-buying process. Thanks to their incredible staff, our first car purchase as a newlywed couple was not only stress-free but, dare I say, enjoyable! What stood out most was the transparency, kindness, and professionalism of the A-1 team. For once, we had an honest and straightforward car-buying experience. Our salesman, Matt Caputo, and Finance Manager, Josh Spoerndle, were exceptional. Matt went above and beyond to show us cars that fit our budget and preferences, allowing us to test drive a few without any pressure. He encouraged us to take our time exploring all the vehicle options, answered any questions we had. Josh was remarkably helpful through the entire contract process and made it feel clear and manageable. He was such a delight to work with and I can truly say I’ve never had that experience with a dealership finance manager. When it came to warranties, we wanted an extended one for peace of mind, but also didn’t want to break the bank. Josh carefully laid out the options, answering all our questions openly and candidly. While I’m sure every dealership has a sales approach, A-1’s is by far the best: being transparent, not pushy, standing behind their product, and letting customers decide what works best for them. It truly is a no-hassle dealership. As is often the case with used cars, we did encounter a minor issue post-purchase. However, the team handled it exceptionally well. Josh, along with Used Car Manager, Jack Figuly and Service Manager, Mark Mastracchio, ensured the problem was resolved quickly and seamlessly under the post-purchase warranty. The turnaround time was impressive, and the entire process was hassle-free. A-1 Toyota truly stands behind their cars, their promises, and commitment to putting people first, making this a car-buying experience we’ll remember fondly. Highly recommend and wish I could buy more cars!

I am extremely disappointed with the service I received during my recent experience at A1. Not only was I required to pay a $1000 negotiable (CT Law) fee for dealer "dues" (it is a very much non-negotiable fee at A1) but the experience as a whole was the opposite of what I wanted or have previously experienced. I would be happy to pay for any services that a fee would cover but the overall service provided was far below the standard without any clear justification or value in return. Summary of my experience: No opportunity to inspect the car prior to signing: I was required to sign before I had even seen or fully inspected the vehicle, which left me feeling rushed and pressured into making a decision without the chance to properly evaluate the car. It ended up that they didn't fully detail the front right side of the new car. Plates not ready: On the agreed-upon pick-up date, two and a half months after paying $500 to hold the car for me, the license plates for my car were not ready, causing unnecessary delays and inconvenience. Per the sales manager, " ... it was not our fault that your license was never switched over to CT." ... A week and a half later, a salesman shows up 3 hours late with the plates, but without any screws to affix the plates to my car. He ended up putting the back plate on with two screws, leaving me unable to drive the car. Then, after getting the screws at Home Depot at 8pm to ensure I can make it to work the next day, we realized we needed plate frames, that we did not have nor were told were needed.  Unprofessional communication: The salesman assigned to me texted me in a manner that was both unprofessional and inappropriate, addressing me as if we were close friends rather than in a formal business transaction. This added to the overall lack of professionalism displayed during the process, and he ended up ghosting me and didn't show up the day I got the car. Thee unapologetic, dismissive, and ego-driven attitude among staff and managers was a little much in addition to the lack of concern for my dissatisfaction. Incomplete detailing: I noticed that the front right side had not been detailed properly, unlike the rest of the car, but this was after signing and being charged. This oversight further compounded my frustration.

A pleasure to do business with A-1 Toyota. I was assisted by Sergii, a frank, forthright gentleman that listened to my needs and did not try to sell me anything else. The whole process, and importantly the pricing, was transparent from the first minute, and the personnel was very professional. Many dealers should learn from him and from A-1 Toyota.

Advisor Mark & the tech Mike-I cannot thank you guys enough for everything. I was recommended by a close family friend who spoke highly of Mark & the A1 team. Mark kept me informed step by step & made it seamless (if you know you know). Mike & his attention to detail-I am beyond grateful-the additional service requests he found & recommended. He saved me potentially thousands of dollars in damage! For the record, I am a seasoned automotive service advisor (different brand) & it is NOT an easy career, but it 100% is worth it IF YOU work it & put in the work like Mark & Mike! When speaking with Mark regarding my car-it felt like I was talking to myself when I talk to my customers! Lastly, Mark & Mike treated me like I was a long time customer on my first visit-true gentleman. They & A1 has forever earned my business. My car runs better, brake pedal feels smoother, & handles tighter than when I bought it! Thank You!! And see you for the next visit! -Max

Excellent Amanda is very kind very efficient educated responsible she always keep me updated at all times with my car and Juan is very proffesional too excellent team work I valorated all that thank you so much

very friendly and very attentive staff

A1Toyota in New Haven offers great customer service unlike other Toyota dealerships we’ve been to, that’s why we choose to drive farther than go to a service center nearer us. The only thing is I called twice to clarify service appointments and was told they would get back to me which didn’t happen until I had to call a third time.

The very best in sales and service! We are always treated in a first class manner. Wonderful waiting lounge also!

Always a pleasure to have you working on my truck,best service team ever and the mechanics always do a fantastic job I would never go anywhere else,love you A1 Woodbridge

Excellent service.

Amanda always does a great job of getting my car done promptly and keeps me well informed. Great customer service all around.

Outstanding dealership with integrity and fairness. Flew 1,200 miles to buy a Sienna from this dealership!

As usual, very efficient very professional people at this dealership this is my second vehicle purchasing from them, and I can honestly say they never disappoint

I thought I wrote a detailed review via Toyota. I thought the review will be shared on Google too

Wonderful experience here. Was having my car serviced at Colonial Toyota in Milford and had a bad experience there. Working with Syed Alif was an outstanding experience. As a person who spent 12 years in the car business I value people who are honest and understanding. Syed was both. Excellent job by the service team, you have my business going forward and if I choose Toyota when it is time to upgrade, it will 100% be from here!

I recently had a fantastic experience at A1 Toyota thanks to Omar Syed. From the moment I walked in, he was welcoming and attentive, ensuring I felt comfortable throughout the entire process. Omar took the time to understand my needs and guided me to the perfect vehicle without any pressure. His knowledge about the cars and financing options was impressive, making everything easy to understand. I left feeling confident in my purchase and genuinely satisfied with the service. Highly recommend reaching out to Omar if you're in the market for a new car!