Unfortunately I had to visit a1 Toyota body shop and must say nothing but the best about Devin and his shop 5 star ⭐ Thank you to all of you 👏 Waldemar

This is probably my highest ranking ever given a new car dealership. Matt Caputo was definitely the best sales rep I ever delt with. I had to wait almost five months for the delivery of the particular car I wanted and Matt kept me informed on the progress and was just plain nice to deal with. When you get handed off to finance is when I hate the process. The finance manager was nice enough but if he could he would sell me the Brooklyn Bridge.

Excellent service. Everyone from making appt to day of service everything went great. Excellent staff.

(Translated by Google) I spent a long time and went through many hardships to buy a car in New York. But after arriving at A1, I placed an order within half an hour. The whole process was smooth. I'm grateful to Mr. Ugur for his attentive and enthusiastic service, without any hidden tricks. He made me feel that he was particularly sincere and straightforward. (Original) 我在纽约买车买了很久，历经磨难，来到A1后，半个小时就订车了，一路丝滑，感谢Ugur 先生，服务周到 热情，没有套路。让我感到他是特别真诚 直爽。

I received excellent customer service from Asst. Service Mgr., Leo, who took the time to make sure I understood everything being done for me on that visit. I was formerly serviced by Stephen's Toyota in Bristol. But due to closure of operations there, and, since I live in Beacon Falls, this was the closest dealership for me to visit now. I'm grateful for Leo's assistance and excellent care from beginning to end and happy to say that I am now an A-1 Toyota customer!

I am a very happy customer of A1 Toyota. Whenever my car is due for a routine maintenance and service, I become genuinely excited. The reason is because over the past four years, I have developed a wonderful routine of coming to this A1 Toyota early in the morning, dropping off my car, and going to the Toyota Cafe for a fresh complimentary cup of coffee as I read my Bible or do work. My experience each time has been easy, smooth, and enjoyable. Today, I had my best experience so far – thanks to the exceptional, kind, and customer-centered service ... Read More

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Google - Jul 1, 2026

I am a very happy customer of A1 Toyota. Whenever my car is due for a routine maintenance and service, I become genuinely excited. The reason is because over the past four years, I have developed a wonderful routine of coming to this A1 Toyota early in the morning, dropping off my car, and going to the Toyota Cafe for a fresh complimentary cup of coffee as I read my Bible or do work. My experience each time has been easy, smooth, and enjoyable. Today, I had my best experience so far – thanks to the exceptional, kind, and customer-centered service of Leonardo Taveras Quezada. From the moment I stepped into the building, Leonardo warmly welcomed me and took car of my car service appointment. He even took the initiative to point to a chart on the wall and advise me to come back when my car hit 25kmiles (and not any more than 26k miles) so that I would be able to take full advantage of Toyota's free car services up until 25,000 miles. I believe that it is the quality service of people like Leonardo that makes this A1 Toyota the best place for anyone in Connecticut to receive car-related services.

Been to a few Toyota dealers in my time, A-1 backs up their name completely with transparency and professionalism at every step.

It was a really pleasant experience. They were up front about MSRP pricing and financing, they accepted me declining packages/accessories without needling me. There was no pressure and no haggling. I was prepared for a long, exhausting talk but it was just genuinely nice. Moe was our consultant, he did well even if he's new.

Friendly staff, transparent process, and excellent service. A pleasant experience from start to finish.

Update - Thanks for taking the time to talk Gary and addressing my concerns. I am updating the review. My mother recently purchased a car from this dealership. The salesperson, Yaya, was excellent — friendly, helpful, patient, and genuinely pleasant to work with. Unfortunately, the entire experience completely fell apart once we were handed over to the finance manager, Josh. The moment we walked into his office, Josh acted irritated and inconvenienced, as if we were wasting his time. Looking back, it became obvious why his attitude changed so quickly: he realized my older mother was not alone and that someone ... Read More

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Google - May 14, 2026

Update - Thanks for taking the time to talk Gary and addressing my concerns. I am updating the review. My mother recently purchased a car from this dealership. The salesperson, Yaya, was excellent — friendly, helpful, patient, and genuinely pleasant to work with. Unfortunately, the entire experience completely fell apart once we were handed over to the finance manager, Josh. The moment we walked into his office, Josh acted irritated and inconvenienced, as if we were wasting his time. Looking back, it became obvious why his attitude changed so quickly: he realized my older mother was not alone and that someone was actually reviewing the paperwork carefully instead of blindly signing whatever was put in front of her. When I politely asked him to explain approximately $1,500 in fees and a separate $500 “accessories” charge, he immediately became defensive and aggressive. He raised his voice, repeatedly insisted this was a “no negotiation dealership,” and acted personally offended that anyone would dare question the charges. I calmly explained that I was simply asking what the fees were for. I also pointed out the large state-mandated sign hanging directly next to him him stating that dealer fees are NEGOTIABLE. At that point, Josh literally sat there glaring at me in silence for what felt like an entire minute, creating an extremely uncomfortable and unprofessional atmosphere for both my mother and me. Interestingly, despite claiming nothing could be changed, he removed the completely unnecessary $500 accessories fee almost immediately. That alone tells you everything you need to know. The rest of the interaction was just as disrespectful. Josh barely acknowledged us, ignored basic questions, and even spent nearly 10 minutes on the phone with a bank representative casually discussing Mother’s Day plans while we sat there waiting in silence. It genuinely felt like we were invisible. Josh is the exact reason people hate dealing with car dealerships. He perfectly embodies the dishonest, arrogant, high-pressure finance manager stereotype that gives the entire industry a bad reputation. I left feeling like I needed a shower after the interaction. It’s unfortunate because the sales experience itself was positive, but Josh singlehandedly ruined the entire purchase process. If dealership management actually cares about customer experience and repeat business, they should seriously reconsider having someone like this representing their company.

I have been to many Toyota services in New England region and this was unfortunately the worst service experience, and was very expensive for the work that needed. They didn't provide transport, communication to pick up my car was really problematic. The experience itself, I would go lower, but gave 3 stars because they accomodated me that day despite I had no appointment.

(Translated by Google) Everything was great. (Original) Todo genial

(Translated by Google) Good service, clear explanation, and quick attention. (Original) Buena atención explicación clara y rápida atención

I am writing to share my sincere appreciation for the outstanding service I received at A-1 Toyota this past Saturday afternoon, and specifically for Mark Mastraccio. I arrived unexpectedly after accidentally hitting the side of my garage door and knocking the mirror off my brand-new 2026 Toyota Camry XSE. I was admittedly a bit panicked when I walked in, but Mark immediately stepped in to help... as he always does. Despite it being a busy Saturday afternoon with no appointment, Mark took the time to assist me without hesitation. He promptly located a mechanic (Anthony Montefusco), and together they graciously reattached ... Read More

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Google - May 11, 2026

I am writing to share my sincere appreciation for the outstanding service I received at A-1 Toyota this past Saturday afternoon, and specifically for Mark Mastraccio. I arrived unexpectedly after accidentally hitting the side of my garage door and knocking the mirror off my brand-new 2026 Toyota Camry XSE. I was admittedly a bit panicked when I walked in, but Mark immediately stepped in to help... as he always does. Despite it being a busy Saturday afternoon with no appointment, Mark took the time to assist me without hesitation. He promptly located a mechanic (Anthony Montefusco), and together they graciously reattached the mirror for me. Their willingness to help so quickly turned a very stressful moment into a manageable one. Mark or Anthony did not have to stop what he was doing to assist me, yet he did so with professionalism and kindness. I have been a Toyota owner since 2019 and have exclusively serviced my vehicles at A-1 Toyota since then. The consistently high level of customer care I receive is exactly why I remain a loyal customer. Please extend my sincere thanks to Mark and the technician who helped me. Mark’s actions on Saturday are a true reflection of the exceptional service culture at A-1 Toyota. I am very grateful. Sincerely, Mary-Ann

I'm way overdue for this, but A1 Toyota was great. The whole experience, from my first steps through the door to the signatures was positive. My sales consultant, Ugur, was fantastic. Very knowledgeable and helpful throughout the process. Their whole team fosters a no-pressure environment. I am very happy with my purchase and their best price no-haggle policy easily beat other Toyota dealerships in the area. They're a fantastic team.

The team was professional and very inspirational to us. We felt that our interests were being taken care.

I recently purchased a Toyota RAV4 from A1 Toyota. The dealership promotes a bottom line, no negotiation pricing model. The vehicle price itself was reasonable, and it’s clear the dealership still earned a profit. However, several aspects of the experience were disappointing and raise concerns about transparency and professionalism. 1. Excessive Conveyance Fee A1 Toyota charges a $999 “conveyance fee.” This fee is discretionary, can be set at any amount the dealership chooses, and is often used to recoup internal costs such as registration processing, fuel, and vehicle preparation. The average fee in Connecticut is approximately $500. I acknowledge that I should ... Read More

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DealerRater - May 4, 2026

I recently purchased a Toyota RAV4 from A1 Toyota. The dealership promotes a bottom line, no negotiation pricing model. The vehicle price itself was reasonable, and it’s clear the dealership still earned a profit. However, several aspects of the experience were disappointing and raise concerns about transparency and professionalism. 1. Excessive Conveyance Fee A1 Toyota charges a $999 “conveyance fee.” This fee is discretionary, can be set at any amount the dealership chooses, and is often used to recoup internal costs such as registration processing, fuel, and vehicle preparation. The average fee in Connecticut is approximately $500. I acknowledge that I should have reviewed this more carefully before signing, but I was troubled when the Finance Manager dismissed my concern and told me to “let it go.” That response was unprofessional and dismissive. 2. Unprofessional and Gender Biased Behavior Throughout the process, I made it clear that I was the primary buyer, decision maker, and payer. My husband was present solely to be listed as a co owner for estate planning purposes. Despite this, the staff consistently directed their attention and communication toward him. This behavior came across as sexist and outdated, and it detracted significantly from the overall experience. 3. Vehicle Condition Concerns Upon taking delivery, I discovered that the vehicle had a strong smoke odor. It was also evident that the cabin air filter had not been replaced. These are basic reconditioning steps that should be standard for any dealership selling a used vehicle. Would I return? No. Would I recommend A1 Toyota? No.

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I'm a relatively new customer at A-1 but so far they're doing great. A special shout out for Heather in service department who has been extremely helpful several times in getting things done and issues resolved. Thanks Heather!!

I had a problem getting a loaner car as my insurance ID in the car had expired. Service rep went to great lengths to get a copy so I could get a loaner. My car was really dirty inside after having driven from Tucson, AZ with a heavily shedding dog. They didn't make fun of me for having such a dirty car. Service estimates, texts were clear and easy to understand. Excellent service.

We just bought a 2025 Toyota Corolla from A-1 Toyota and had a really great experience. This was our first time here, and honestly we came in expecting the usual car buying stress, but it wasn't like that at all. Everyone, from the front desk to the managers, was friendly and genuinely helpful. Our sales consultant Serhii Sazonov made the whole thing easy. He listened to what we wanted, didn't try to upsell us, and walked us through the numbers with no runaround. He took his time with the paperwork and answered every question, even the small ones. You ... Read More

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Facebook - Apr 16, 2026

We just bought a 2025 Toyota Corolla from A-1 Toyota and had a really great experience. This was our first time here, and honestly we came in expecting the usual car buying stress, but it wasn't like that at all. Everyone, from the front desk to the managers, was friendly and genuinely helpful. Our sales consultant Serhii Sazonov made the whole thing easy. He listened to what we wanted, didn't try to upsell us, and walked us through the numbers with no runaround. He took his time with the paperwork and answered every question, even the small ones. You can tell Serhii truly cares about his customers, and the managers were just as kind and professional. We're so grateful to the entire A-1 Toyota team. We love the Corolla, we're happy with the deal, and we'll definitely be sending friends and family their way. Thank you, Serhii, and thanks to everyone at A-1 Toyota!

We just bought a 2026 Toyota Corolla from A-1 Toyota and had a really great experience. This was our first time here, and honestly we came in expecting the usual car buying stress, but it wasn't like that at all. Everyone, from the front desk to the managers, was friendly and genuinely helpful. Our sales consultant Serhii Sazonov made the whole thing easy. He listened to what we wanted, didn't try to upsell us, and walked us through the numbers with no runaround. He took his time with the paperwork and answered every question, even the small ones. You ... Read More

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Google - Apr 16, 2026

We just bought a 2026 Toyota Corolla from A-1 Toyota and had a really great experience. This was our first time here, and honestly we came in expecting the usual car buying stress, but it wasn't like that at all. Everyone, from the front desk to the managers, was friendly and genuinely helpful. Our sales consultant Serhii Sazonov made the whole thing easy. He listened to what we wanted, didn't try to upsell us, and walked us through the numbers with no runaround. He took his time with the paperwork and answered every question, even the small ones. You can tell Serhii truly cares about his customers, and the managers were just as kind and professional. We're so grateful to the entire A-1 Toyota team. We love the Corolla, we're happy with the deal, and we'll definitely be sending friends and family their way. Thank you, Serhii, and thanks to everyone at A-1 Toyota!

Great service from A1. I bought at another dealer, now take to A1 for servicing due to proximity to my current work. I will buy my next car at A1

I love this dealership. Very honest and direct. Easy to deal with and a pleasure doing business with. This dealership doesn’t markup vehicles like other dealerships do. I will continue to recommend this dealership to everyone. Very happy customer.

Sergei was an excellent salesman who was patient, helped guide me on the purchase and answered all questions. Sales manager Gary was thorough. Finance dept was, ok. Mike runs a really great service dept. Dan Wheeler runs a phenomenal operation and I highly recommend A1.

So Relieved..Thank you A-1 Amanda in service, along with the mechanic, had taken care of an on going brake problem that no other repair garage could resolve on my mothers 2004 Toyota Camry. Very quickly and reasonably priced problem Solved. Amanda kept me updated during the wait with detailed information! Super professional along with a great personality!! Now I get to fly back to warm Florida knowing my mom is safe !!! Highly recommend A-1 Toyota Service

Super positive and easy experience purchasing a new vehicle with Josh and Serhii. Lowest price point I could find, so I drove from Massachusetts and it was worth it.

Ordered a part from A-1. Part came quick with a discount. Can't complain.

Amanada our service writer does an excellent job reviewing the repairs needed to be completed immediately and, in the future. The videos provided are very helpful too.

I would give love to recognize a couple of your employees at A1. Ugur for his professionalism and patience, he is great and the best salesperson to work with. Eddie for finance is amazing at what he does always makes you feel comfortable and make sure all questions are answered with no pressure! Gary Reis is great to work with making sure you are happy and satisfied working with A1 and all expectations are met! A1 is an awesome dealer experience! I will always refer colleagues, family, and friends to A1 especially the employees I recognized! They are what make ... Read More

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Google - Feb 3, 2026

I would give love to recognize a couple of your employees at A1. Ugur for his professionalism and patience, he is great and the best salesperson to work with. Eddie for finance is amazing at what he does always makes you feel comfortable and make sure all questions are answered with no pressure! Gary Reis is great to work with making sure you are happy and satisfied working with A1 and all expectations are met! A1 is an awesome dealer experience! I will always refer colleagues, family, and friends to A1 especially the employees I recognized! They are what make A1 special! You will not be disappointed!

Brakes, fluids and lights has been checked.My truck run smooth.

Friendly service. Reasonable time for an oil change and tire rotations. Would not take my car anywhere else

The best dealership experience of my life!

Amazing professional staff and upfront pricing with no surprises. Highly recommend purchasing a new car from this family owned business that is the 4th oldest Toyota dealership in the nation.

Mark and the service team always do a great job. Great communication and guidance.

I have been buying new cars for over 40 years and this dealership has been the best to date. From my initial contact with James Hollar as the internet sales advisor, then Ugur Akdeniz as the sales consultant and then to Rachel Soto the delivery coordinator, they provided outstanding services and communication throughout the entire experience. The dealership upfront pricing is matched by no other dealership within my 500 mile radius. This family owned dealership is a gem in Connecticut. I think our new car looks great in our garage. Update: A fine example of the professional staff. We ran into a ... Read More

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Google - Jan 11, 2026

I have been buying new cars for over 40 years and this dealership has been the best to date. From my initial contact with James Hollar as the internet sales advisor, then Ugur Akdeniz as the sales consultant and then to Rachel Soto the delivery coordinator, they provided outstanding services and communication throughout the entire experience. The dealership upfront pricing is matched by no other dealership within my 500 mile radius. This family owned dealership is a gem in Connecticut. I think our new car looks great in our garage. Update: A fine example of the professional staff. We ran into a problem getting the permanent tags within the 30 day window due to snow/ice storm which no one can predict. Working with the General Manager Dan Wheeler and the DMV specialist Victoria Felder, they were able to overnight my tags to me in time. They will work with you on all phases of the sale. Cannot say enough good things about this dealership. We really enjoy the car and the sales experience has made it that much better.

If you want no pressure, no haggling and no last minutes add-ins A-1 is the dealership.

They do great work here but the appointment length and appointment times is insane. I work overnight, when I have an appt at 8:30 am for an oil change I expect to be out in an hour to 1.5 hrs. Instead I’m still waiting and it’s been 2 hours already. Maybe I’ll be out of here within 3 hours at the rate things are moving.

I don't usually write reviews, especially since I was feeling down because my old car broke down and was totaled 🥺. I want to clarify that my English isn't fluent. I called Wednesday morning and they made me feel confident, but later Abdul called me back and spoke my language perfectly. He made me feel even more secure and created a very friendly, pressure-free atmosphere. He was incredibly kind and 100%. The process was perfect 👌 He even helped me transfer my license plates from my old car to the new one. I want to say that when I found out ... Read More

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Google - Nov 22, 2025

I don't usually write reviews, especially since I was feeling down because my old car broke down and was totaled 🥺. I want to clarify that my English isn't fluent. I called Wednesday morning and they made me feel confident, but later Abdul called me back and spoke my language perfectly. He made me feel even more secure and created a very friendly, pressure-free atmosphere. He was incredibly kind and 100%. The process was perfect 👌 He even helped me transfer my license plates from my old car to the new one. I want to say that when I found out my old car was beyond repair, I was very sad because I had it for so many years, but when I bought my new 2025 Rav4, I was so happy 😄. You made my weekend great, Abdul! P.S.: I will definitely recommend this place, and if I need to buy another car in the future, I'll come back here 😇 Thanks you!

Professional, quick, and remarkably attentive. I got to work with Alif, who was exceptionally knowledgeable and was able to show me what I was looking for down to exact details. The whole experience was very pleasant, and I absolutely recommend them.

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I am giving this dealer a one star review for many reasons. If detailed, the dealer staff will deny and call me insane like they did below to another bad review!!!!!!!

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Pissed off as I bought 4 new tires and only recieved 2 stem caps..missing 2 on the passenger side, couldn't figure out why those tires were slightly lower than the drivers side. So sick of being taken advantage of! Other than that, they do remarkable work..just sickening that I have to replace items that I originally showed up with !!

Mr. Leo is very professional and very knowledgeable. I recommend him to anyone who needs the best service.

I have been coming here for the last 7 years and overall very happy with my vehicle and the service provided. I do wish that scheduling appointments would be an easier experience, however. Scheduling online is convenient but it does not allow you to pick appointment times on Saturdays when the location is open. And when I try to schedule an appointment through the phone, I keep connecting with a fake person named "Brooke" that doesn't understand what my requests are, and when asking to speak to a real person, it just keeps connecting me back with the ... Read More

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Google - Oct 21, 2025

I have been coming here for the last 7 years and overall very happy with my vehicle and the service provided. I do wish that scheduling appointments would be an easier experience, however. Scheduling online is convenient but it does not allow you to pick appointment times on Saturdays when the location is open. And when I try to schedule an appointment through the phone, I keep connecting with a fake person named "Brooke" that doesn't understand what my requests are, and when asking to speak to a real person, it just keeps connecting me back with the fake computer. Saturday is the best day I can come in for an appointment due to my busy work schedule during the week, but it's impossible to schedule on that day now due to the obstacles mentioned above. I would like to keep coming here because I have always had a great experience but I do wish things were easier to navigate.

A1 is always phenomenal they have great communication, Amanda as a service advisor especially and I never feel scammed, they are fair and transparent about pricing and things that could be done vs things that need to be done for safety

New car buying process was quick and easy (it only took like 15 min to buy the car). No high pressure sales tactics, etc. I went to a few area Toyota dealers to compare, This was the only dealer not marking up over MSRP because of shortages. Recommend.

I had a great experience at this dealership thanks to Sergei. He was very knowledgeable and patient, taking the time to answer all my questions without rushing me. The dealership itself feels very trustable because there were no hidden fees and they were completely transparent about the pricing. Highly recommend working with Sergei!

I brought my car to Devin at the Collision Center and am so glad I did! He's extremely genuine and helpful and my car is good as new.

Being active duty military is hard on a family, especially as my parents get older and need more assistance. My mom was searching for a new car in NY state and she was getting taken advantage of because of her age. I called around to different dealships looking for the car she wanted. A-1 Toyota had the car, could beat the price of every other dealership and took care of my mom as if I was there! They are the most patient and caring team of sales men and women I have ever had the pleasure of dealing with. Thank ... Read More

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Google - Oct 4, 2025

Being active duty military is hard on a family, especially as my parents get older and need more assistance. My mom was searching for a new car in NY state and she was getting taken advantage of because of her age. I called around to different dealships looking for the car she wanted. A-1 Toyota had the car, could beat the price of every other dealership and took care of my mom as if I was there! They are the most patient and caring team of sales men and women I have ever had the pleasure of dealing with. Thank you to Jerry and your team!

For the second time Leonardo Taveras Quezada was most helpful. His pleasant manner and genuine interest in our issues exhibited outstanding customer service. We feel confident when bringing our car in and Leonardo is why we are so pleased with A1 Toyota. Sharon and Henry Cohen

Good experience, Omar was the sales person and helped my family get a new car. I would recommend

Excellent Feature Explanation – The team took the time to clearly explain all the RAV4 Hybrid XLE features, including driving modes, safety systems, and technology, which made me feel confident using my new car. Professional Delivery Experience – At the time of delivery, the staff was patient and ensured that all my questions were answered. Hands-on Demonstration – The detailed walkthrough of dashboard controls, reverse camera guidelines, and drive modes (ECO, Sport, Trail, EV) was very helpful. Customer Care Approach – I appreciated the clear communication and willingness to walk through small details like mirror adjustments, defoggers, and wiper controls. Overall Satisfaction – I am ... Read More

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Google - Sep 15, 2025

Excellent Feature Explanation – The team took the time to clearly explain all the RAV4 Hybrid XLE features, including driving modes, safety systems, and technology, which made me feel confident using my new car. Professional Delivery Experience – At the time of delivery, the staff was patient and ensured that all my questions were answered. Hands-on Demonstration – The detailed walkthrough of dashboard controls, reverse camera guidelines, and drive modes (ECO, Sport, Trail, EV) was very helpful. Customer Care Approach – I appreciated the clear communication and willingness to walk through small details like mirror adjustments, defoggers, and wiper controls. Overall Satisfaction – I am very happy with the purchase experience and the support received. I would strongly recommend A1 Toyota for their professional and customer-friendly approach.

This was the best customer service experience I’ve received at any dealership. Our sales man Yaya took his time to show us the vehicle and answer all our questions. Then we met with Joshua in finance and he gave us so many credit gems and was able to lock in the lowest interest rate he could find. Both of these men made this entire car shopping experience easy and pain free. No pushy con man sales tactics, it was genuine care a customer appreciation. This is coming from someone that drove from NJ to buy this car. I absolutely ... Read More

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Google - Sep 8, 2025

This was the best customer service experience I’ve received at any dealership. Our sales man Yaya took his time to show us the vehicle and answer all our questions. Then we met with Joshua in finance and he gave us so many credit gems and was able to lock in the lowest interest rate he could find. Both of these men made this entire car shopping experience easy and pain free. No pushy con man sales tactics, it was genuine care a customer appreciation. This is coming from someone that drove from NJ to buy this car. I absolutely hates car shopping but I would do this all over again.

Excellent dealership. Calm and friendly experience. Not pushy whatsoever and no phony sales push. Serhii and Joshua are great. Love the Camry I purchased. Financing was a breeze. Best dealership experience thus far.

I’ve been an A-1 Toyota customer (sales & maintenance) for many years, always pleased with the quality of their service. Most recently, I traded in for a new Rav4. The deal was fast, fair, and enjoyable. I wish more places were as good as A-1 Toyota. Thanks to Ugur, Sonny & Josh for this latest good deal!

Great car buying experience at A-1 Toyota.

Excellent job.

(Translated by Google) The lady at the oil change service rejects my call (Original) Pani na serwisie zmiany oleju odrzuca moje polaczenie

Completely satisfied with all the services provided. Thank you!

I recently purchased my 2nd lease from A1 Toyota after having a wonderful shopping experience three years ago. In 2022, there was a chip shortage and limited inventory, but the people we worked with made our experience smooth and stress free. We put a deposit down for a 2022 rav4 and it was available sooner than expected. While the salesman and finance manager that helped my husband and I back then are no longer there, we had such a wonderful experience that we wanted to come back to upgrade my vehicle to a new lease instead of buying out the current lease ... Read More

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Google - Jul 20, 2025

I recently purchased my 2nd lease from A1 Toyota after having a wonderful shopping experience three years ago. In 2022, there was a chip shortage and limited inventory, but the people we worked with made our experience smooth and stress free. We put a deposit down for a 2022 rav4 and it was available sooner than expected. While the salesman and finance manager that helped my husband and I back then are no longer there, we had such a wonderful experience that we wanted to come back to upgrade my vehicle to a new lease instead of buying out the current lease I had. We had the pleasure of working with Matt and Sunny from sales and Eddie from finance. Our experience was just as great, if not better, with these fantastic folks. Matt especially was very personable and knowledgeable of the rav4 models. He understood our family needs as we were also expecting our 2nd child shortly after picking out the new vehicle and was very reasonable with our budget. We also want to thank everyone we worked with for being so understanding after I ended up going into labor the day we were supposed to pick up the car. We appreciated Eddie’s flexibility with meeting with us to finalize our purchase after we got home and settled. I highly recommend this dealership! Be sure to do your research, browse the website, and know your needs as this will help make your experience as smooth as possible.

Got a highlander hybrid back in Nov of 2024. Review is a bit delayed - they were generally helpful (I mean, it was about as straightforward as it gets). However, they messed up the registration and did not include my wife on the title despite us asking multiple times to make sure it was done properly. We ended up having to pay extra fees to get this done and taking time out to register the car at the DMV up in Wethersfield, CT which was a real pain.

Sami is number one salesman

Great experience! This was my first time at the dealership, I bought my car from Colonial Toyota in Milford. I used to wait 3.5 hrs at the dealership for every oil change! My oil change was only 45 mins at A1. The staff was very friendly, the waiting area was very nice, and I was really happy with cost of the oil change. Definitely recommend!

Had great experience was brought home until job was done, then picked up to learn Toyota fixed my bumper for free!

A-1 Toyota feels more like dealing with family or a mom and pop shop then a dealership with pushy sales and service people. They have a nice modern showroom and customer lounge. I would and have recommend it to my family and friends.

Great buying experience all around. Great service. Up front pricing. Wonder experience!

Back in 2020, on the recommendation of a good friend, I made the trip from Westport to New Haven to look for a car. My dream car was waiting for me…2017 Silver Camry!! Low mileage, heated seats🩷Great team, no pressure, good price!✅I return for the free oil changes AND their amazing Service Department! Amanda is a gem…smart, kind, and attentive to Customer’s needs! Bravo,,,The Best! Juan was super-helpful with my rental & happy to offer advice on different Toyota models when I’m ready for a new car. They’ve been around 62 years and know how ... Read More

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Google - Jul 12, 2025

Back in 2020, on the recommendation of a good friend, I made the trip from Westport to New Haven to look for a car. My dream car was waiting for me…2017 Silver Camry!! Low mileage, heated seats🩷Great team, no pressure, good price!✅I return for the free oil changes AND their amazing Service Department! Amanda is a gem…smart, kind, and attentive to Customer’s needs! Bravo,,,The Best! Juan was super-helpful with my rental & happy to offer advice on different Toyota models when I’m ready for a new car. They’ve been around 62 years and know how to make a customer for life—ME! And shout out to the lovely Cashier and Porters…they are attentive & kind! Thank you, A1!

Excellent service. Zack was amazing from the beginning, David is amazing seller and person I recommend with no doubts and Anabela she was super nice and friendly and all of then work with so much expertise. Highly recommended this dealership.

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Service department appointment lacked communication or feedback for lengthy service starting an hour after scheduled appointment. App indicated they didn’t lift the hood until an hour after appointment time

Sami is a fantastic salesperson—friendly and incredibly patient. He made everything smooth and stress-free. I truly appreciate his support!

Great dealership and even greater people who work there!

I had a great experience buying my used car. Everyone was kind and friendly and helpful. Alif, the salesperson made the process easy.

Should you ever need to have body repair work performed on your Toyota, I HIGHLY Recommend that you work with Derek Weaver, Manager Extraordinaire at the A-1 Toyota Certified Collision Center. My most recent experience with Derek and his entire team was absolutely outstanding. Derek has a great deal of experience in this field, and he will be the best advocate, between you and your insurer, to make sure that the job gets done to right!

Best place for the service

Actually, I bought a van from A1 twice, so this time I went to inquire only about the price. The 2025 Tundra SR5 Crewmax 6.5bed that I wanted had to be ordered from the factory. During the boring time, I thought about changing to a Ford Truck, but the salesman Serhill Sazonov was like a brother to me, and he consulted me about everything about the car 24 hours a day by phone or text. In addition to the honest price and quick processing, his humble attitude toward customers also felt like the quality of Toyota. I am really satisfied with the ... Read More

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Google - May 15, 2025

Actually, I bought a van from A1 twice, so this time I went to inquire only about the price. The 2025 Tundra SR5 Crewmax 6.5bed that I wanted had to be ordered from the factory. During the boring time, I thought about changing to a Ford Truck, but the salesman Serhill Sazonov was like a brother to me, and he consulted me about everything about the car 24 hours a day by phone or text. In addition to the honest price and quick processing, his humble attitude toward customers also felt like the quality of Toyota. I am really satisfied with the truck. I met the person who sold me the Siena 10 years ago, and now he is a manager. I heard that many employees stay there for a long time. I respect the owner's leadership.

Mark, head of service department is wonderful!

Also I don't know what kind of il was used for the change. It was not brought to my attention.

Always professional and definitely the right thing to do

A1 is a great place to buy a Toyota, and also service your vehicles. A1 has its own body shop. Aldo, it’s a big place but small enough for very personalized service. 👍