In the past I have been quick to point out short comings of my experiences with the service department. My last conversation with Mike assured me he was aware of the issues and was attempting to correct them. I must admit that the changes I saw during last week’s appointment were astounding. The entire process was so different I was amazed. From check in to check out, everything was handled with the utmost professionalism. Not only was the truck ready when promised, it was actually ready before the time it was promised. I applaud the entire service team. GREAT WORK!! – Martin D. – 2015 Tacoma
Just a note to tell you that I’m loving the Toyota! It was a great ride to New Hampshire last Friday. It handles beautifully! Thank you so much for helping me and making it a smooth & quick transaction. It’s greatly appreciated! Hope to see you at the next oil change Enjoy your day.
Salesman was a total professional and Gentlemen. Outstanding customer service skills! I would recommend him to anyone and everyone! Great Job!
Brenton Fisher was my salesperson. He was polite, professional and respectful of my choices and decisions. He was informative and helpful in every areas of my purchase. He certainly is a gentleman. Brenton was up front with the price and add on prices. I appreciate honesty. Every item was explained to my satisfaction. All my questions were answered. It went smoothly. Brenton went through the car with me explaining all the operations. He expressed his availability to assist if I need further help. I have brought all my cars from A-1 Toyota for the past 20 years. The facility remodel is great.
Mitch was very helpful and informative, as well as professional. He answered all questions and returned calls promptly. He made the buying experience very enjoyable and easy. Enjoyed the interactive program for completing all paperwork
Thanks to Bob Erickson and Tariq Mohammed for the exceptional way they took care of me. I am a long time customer of A1 Toyota. The late Paul Evans was my salesman. I moved to Florida and came to Ct. to visit family. On the drive there I heard noises in the steering. I came to A-1 without an appointment and although they had my car for 2 days I was provided with a rental and my car was serviced and A-1 picked up all the charges. I am very thankful and although I have moved to Florida, when my lease is up I will more than likely come back to start a lease just because of the customer care I received. Thanks again for taking care of me!!!!!!!!!!
Making my service appointment was easy and reliable. Ken Perrone, my Service Advisor was Excellent. Ken was attentive to my needs and concerns, highly knowledgeable about the history of my car, what services needed to be done and why. The quality of work has been highly reliable. Service delivery has almost always been within the predicted time frame.
Made my appt. on line but then called to discuss a few issues and they were able to get me in sooner than my online appt. because of the issue. They are fantastic and always go out of their way to help the customer. Never a bad experience. First spoke with the service manager Mike who is exceptional at what he does and then my service advisor ended up being Bob who kept me informed every step of the way. Great customer service. Came when they told me it would be ready and it was ready and waiting.
The experience was positive, and the work that was completed was done well. The service manager was pleasant and went over the work to be done thoroughly. Everyone I encountered at Toyota was pleasant and willing to offer assistance.
Always a pleasure! Thorough and courteous service. I feel like my car & I are very well cared for!
One of best sales person I ever see in dealership I have good experience in other dealerships too. They’re good too but this salesman is very kind, fast and very good personality. Excellent fast service. Good experience
Dado is the best. Very detailed very considerate follows up 100% Is a big reason why we purchased the car Neat to have paperwork on table top display. Easier and more efficient Dado personally delivered the vehicle to my home. What could be better
Do not change one thing about how you operate your business.
Your employees are amazing and have treated us so well each time we have been to your dealership. This is the third car we have purchased and will not go anywhere else.
I did not feel any pressure from Mr.Bryce and EVERYONE was friendly.
It was an enjoyable experience compared to my experience at Colonial Toyota.
The service advisor that I have worked with on my last 2 visits, Tariq Muhammed, was professional, courteous and a pleasure to work with.
Family orientated atmosphere. Patience with customers,
My experience was so outstanding I regret not purchasing all my autos from Toyota. Being a senior citizen and a female I felt the staff was knowledgeable, friendly and extremely helpful.
Emerson made the purchase of my new vehicle an awesome experience! I totally enjoyed working with him on this purchase.
I couldn’t be happier with the experience. I think I got a good price on the car and Toyota made a profit. Win/win for both.
A-1 should continue to provide the highest level of customer service they have thus far. I was so pleased this was a low pressure sale. If it was high pressure situation I would have walked away.
It was great. They took my information right away and ask me to wait in the lounge area. The servicing took no time at all. Everything was good with the check up
and they replaced the windshield wipers as requested. It is always a good experience at A1-Toyota.
The sales person was truly awesome. Very professional and willing to walk me through the process of purchasing my vehicle. I have taken the initiative to tell my
friends and coworkers about A1 Toyota that it is the place to go for a Toyota vehicle.
All finalization of paperwork was done promptly and efficiently. The vehicle met all my expectations.
Ken Perrone is always helpful and knowledgeable about my service needs. He knows my car and takes care of it as if it were his.
Sunny was excellent, very informative and got me the deal I was looking for, will send more business his way.
Danielle was wonderful. She was extremely helpful and very responsive.
My car would not start Sunday so I called first thing Monday morning and they were able to see me that morning. Thank you!
Both agent and service personnel were beside my car before I even opened the door.
Mark was friendly and helpful.
Tech kept me informed for the problem and options.
When seating at the cafe, I love how the employees great each other in the morning. How your employees act is a great indicator to how businesses
treat their customers.
Tony Horan is the reason for my loyalty to A1 Toyota. He understands his customers and their concerns.
He (Mark Mastraccio) kept me up to date with everything that was going on and checked everything that I remembered needed checking even though I did not have an appointment. For example, my head lights that look like they are getting lol “cataracts.”
Sunny was kind, thoughtful and very considerate of my needs and worked hard to find a vehicle that fit my budget.
I didn’t really have to do any negotiation. I told Sunny the type of vehicle I was interested in and what features I wanted and he presented me with various options to fit my needs.
Angel was very friendly and professional. I particularly liked the use of the Docupad
technology to complete the paperwork.
Sunny is like family. I would never buy a car from anyone else.
Shamus was very helpful in the warranty processes and Angel was exceptional and tirelessly persistent in making sure it all came out perfectly for me.
My sales guy (Mohammad Durrani) was exceptional.
He (Mark Mastracchio) was very nice, told me how long it would take (and it was exactly right), explained something he thought should be done and why,
gave me a $20 deduction with the coupons I brought in, and overall was very professional.
I waited for my vehicle in the waiting room, watched the TV and read a book so delivery was fine.
Ken Perone is superb and exceptionally helpful.
Excellent salesperson – Mr. Sunny (Dhawan). He is kind and knows a lot about selling cars. Very pleasant person.
Danielle was very professional, polite and very knowledgeable about any questions or concerns I had about my lease. The experience was quite a pleasure and I would direct anyone interested in purchase or lease to work with Danielle.
No pressure. Went over different options. Ended with a very satisfactory deal.
Delivery was as expected, on time and flawless. The vehicle was presented in a lighted showroom bay and the car looked amazing. Danielle took the time to go over the functions and operation very thoroughly.
Ken Perrone is truly exceptional…knowledgeable, concerned, thorough, efficient and pleasant to deal with.
This staff is A-1…always thorough and knowledgeable.
Fast and on the ball. Very friendly and knew just what I was looking for, great judge of character.
The rep (Brenton Fisher) listened tentatively to my needs and put a lot of effort and consideration into what I needed and came through.
Fast and not tedious. Very low key and explained every step clearly. Actually, I only buy Toyota’s from this dealership because of the dealerships staff.
The vehicle was prepped and cleaned and I was asked to inspect it before purchase. I drove it home happy!
Kevin was helpful, knowledgeable, professional and extremely pleasant to deal with. He was able to answer all of my questions and did not pressure me in any way.
I love the fact that we did not have to haggle.
Everyone from sales, finance and service were far and beyond what anyone could dream of.
I absolutely loved Quincy!! He was very helpful and kind.I would 100 percent go back to him and even recommend anyone to go to him.
Quincy is courteous, professional, and sincere. Our experience with him was smooth and easy. I’d recommend him to anyone.
Fabulous! My three-year-old was able to play in the glass-enclosed play area while we negotiated and filled out paperwork, so we could keep an eye on him while we bought a new car. The play area is thoughtfully put together and my son didn’t want to leave it.
Brenton was helpful, knowledgeable, courteous. It was a pleasure doing business with him.
I know where I wanted to be payment-wise, and they made it happen.
Brenton went over the details of the vehicle, where things were located and how to use. He helped me download the app for the radio so I can use my phone’s internet to play music and bing search.
Very clean, in the showroom and the lot. Courteous, welcoming staff.
Sunny and Mr. Dos Reis at A-1 Toyota, were very helpful in our search for a new truck. In the future when looking for a vehicle we will look to them as the persons to go for advice and service.
Anthony Horan is extremely helpful and always very knowledgeable with any questions I have.
Very pleased with Joe Firine. Personable, competent, down to earth, no pressure
Liked Angel Ramos. Super efficient but personable
Highly organized, efficient; good advice to me I believe; friendly as well
A nice place to spend time; been having my vehicle serviced there since 2010; everything well done
It was and seems always without incident or any problems the family are courteous and proficient in all my experience thus far.
Tariq, was very personable pleasant professional in handling the service explained every detail.
On time always ready when job is completed no hassles, again in my experience had no complaints please keep that streak running as smoothly as possible.
The entire A-1 Toyota family and it’s environment and it ‘s upkeep are a great benefit to the community it supports as well as all surroundings.
We loved the service that we received from Rob “Kacper” Mikunda and Satinder Dhawan (Sunny). They were both very friendly and helped out with anything that we needed. 10 out of 10 for the both of them. Thank you so much for making buying a car much easier without any stress.
We were able to get our new vehicle in our budget. 10 out of 10.
It was very easy to complete the final paperwork and very friendly. 10 out of 10.
We were told that our new vehicle would be ready in 7 to 10 days but it only took 3 days which we were every surprised that it was ready in so short time. We are very pleased. 10 out of 10.
Mr. Dadic is an absolute gentlemen and he made the experience of buying a new car a pleasure. My wife and I are very happy with our purchase and with the professional manner in which we were treated. If the follow up service is as good as this we will be back to buy a 2nd new car in the next year or two.
Mr. Dadic again was very polite and through. He said if we have any issues he would be happy to have us come and ask questions. I think the offer of free car washes for 30 days and the invitation to come on October 21st for the question and answer along with free lunch is a very friendly means of getting people to come and know what services you offer and is a great idea and something I do not think other dealerships do for their customers.
Mohammad my sales person was great! He answered all my questions, returned my calls quickly, he wasn’t pushy. I would refer a friend to him!!
Mohammad sat with me and went over car to my satisfaction. Great sales person.
1st time at A1 Toyta, great experience. Quincy Smith was great, knowledgeable, & very accommodating to my schedule. No pressure or haggling.
Quincy Smith is a highly knowledgeable Sales Person. A creative person, who thinks outside of the box, to find solutions to buyers problems.
Carlos is a true professional! Never pushy. He is a great communicator.
Gorgeous facility. Bathroom were clean and smelled nice. A/c very comfortable without being too cold. Plenty of comfortable seating. Very nice dealership.
Friendly. It was like working with a friend rather than a sales person. We negotiated over the value of my previous vehicle, which I sold to A1 Toyota, presumably for resale on the wholesale market. I thought Mohammad and John were very transparent, and I think I negotiated a good, fair deal.
Quincy was surely the best sales person I worked with . He was honest for the whole time and the sweetest person ever. I recommend your dealership to everyone I talk to. Quincy made such a easy experience and made my payments affordable.
Angel was so nice and made everything so clear.
Sunny is a truly sincere guy. He offered many options that we had thought about and discussed. Sunny was very accommodating with letting my husband and I both test drive the car. He was a pleasure doing business with. We really didn’t negotiate. We knew what we wanted and Sunny directed us in the best direction for the add ons we wanted. Angel, Sunny and another young gentleman who I have unfortunately forgotten his name were all wonderful. I had to laugh and return to the dealership after driving a mile because I misunderstood the part about the alarm on the car and it kept alarming every time I stepped on the brake. The gentleman who is in charge of the add on things we ordered was very patient and nice with me. As I am still learning this new vehicle and the new features I feel totally comfortable returning to ask questions that I have totally not figured out. I totally loved the not working on commission feeling that we are showed it doesn’t feel like sales people are so desperate.
PAUL was GREAT! I look forward to my lease being up so that I can work with him again getting a new vehicle.
ANGEL was also very pleasurable to work with.
Rui Du was great! Personable, efficient, little did I know I’d be driving away in a new car. Great work, and I love the Prius V! I like the no haggle approach. I got a decent price for my trade in and it was painless.
Always taken care of well by Ken Perrone. Always greeted cordially when we arrive for service. It is a pleasure to deal with Ken Perrone. He keeps us updated as needed and responds in a timely manner to phone messages. Never have had an issue with repairs during the 10 plus years we’ve serviced our car at A1. Comfortable…quiet work area is a nice touch
This is the third Toyota we have purchased and each time Paul Evans was our salesperson. He has always been very helpful and understanding of all our concerns. I would highly recommend him. Truly a get salesperson. Made us feel comfortable with our purchase. Like that we were given the price no haggling. We felt we got a good deal and a fair trade in on our old vehicle Paul Wright came in on his day off to accommodate our final signing. He did a great job getting us the best financing available. We had a budget we had to work within and Paul did all he could to help us. Have come here several times for services for our 2013 Corolla. I have always been pleased with the service and the comfortable waiting area.
I never have a problem making a service appointment at A-1. They are most accommodating. Kenny has been assisting me for many years. He is most knowledgeable and always gives me a accurate diagnosis of my vehicle needs. My feeling about Kenny is that he always shows concern for both my vehicle and myself. When I call him I always receive a prompt return call and when ever he promises me when the vehicle will be ready it always is. Work is always performed well and the rare times I may have to bring it back it is immediately taken care of. My vehicle is always ready when I am told it will be ready.
This is the 5th vehicle I have purchased from A-1 Toyota. Customer service, from the point of sale throughout the length of my ownership has been excellent. The staff goes out of their way to service their customers, they treat everyone like family.
From the Service Department to the Body Shop, I am unable to say how much I appreciate the way they take care of the customer, they excel in their service. They are very knowledgeable in their fields and do a superb job in explaining what they are going to perform and why it is required.
I recommend A-1 Toyota to everyone I know, whether they are in the market to buy a vehicle now or in the future.
Keep up whatever you have been doing for the past 20 years, you do have the winning recipe for exceptional service in all aspects of your business.
Paul Evens is a professional and a great salesperson.
Continue to serve the people who trust in your service and quality of product
Hadim was truly helpful and knowledgeable. He made the purchase of my Rav 4 a very comfortable experience. I was able to say goodbye to my aged vehicle and slide into my new Rav 4 in the heated comfort of the A-1 Toyota delivery bay. The sales person Hadim went over all the controls and features of my new Rav 4 and answered all my questions. Very pleasant experience. Very roomy, homey, and comfortable. I especially enjoyed the Land cruiser in the showroom. Family like atmosphere. Very easy drop off and pick up for service.
I had a 60,000 tune up at a local mechanic. I spent a lot of money. My car seemed to never run right after that. I didn’t trust him after that and didn’t want to go back. I used to go to my Toyota dealer in Avon, Ct. prior to this local mechanic. I really liked them but it was an hour drive. I decided to go to A-1 since they were closer. I had an oil change and they had to replace the oil pan, (apparently local mechanic stripped cap and ruined it). I know it was just a simple oil change (besides replacing pan), but my RAV4 seems to run so smoothly now. I am happy with the work done at A-1. The waiting area was beautiful. A lot of comfy sofas and a fireplace. I have never seen such a nice waiting area. I joked with a friend after I left that I would go to just hang out there even if I wasn’t having my car repaired.
ken perrone has been my service for quite a while , he always advises just what I need now because I am on a tight budget, ken has always diagnosed the problem find the best deal because I am on tight budget, being concerned about safety and needs attention . very professinial pleasant and knowledgeable now and what can wait. everything gets attention at the right time and cost. luv the coupons and specials. but your service and team is what really counts, they don’t try to nickel and dime like other dealerships
This was the best experience I’ve ever had in purchasing a new car. Eddie Alvarez was awesome. He was polite, informative and above all, NO pressure or hard sell. I would highly recommend him to anyone buying a new car.
I never have any issues when I make a service appointment. The A-1 service team is very accommodating, and I am able to get my appointment scheduled on the date I choose. My service adviser, Anthony, (I have had him twice now) is very attentive and polite.
Service director mike Q went above and beyond once again. My battery had died while I was out of town. He sent someone to my home, jumped the car, took it to the shop installed new battery and checked out all systems before returning it to my home. It was up and running before I got home. Don’t know of many who provide such great customer care in this state. That’s true customer service!
Fariz (Dado) Dadic was the sales person handling our transaction. This was the second time we worked with Fariz. He is a conscientious and thoughtful man. He is a perfect gentleman and made my wife and I feel as if we were the only customers he has ever had. He is in fact the reason we came back to A-1 a second time, and with a growing family who will need more vehicles in the future we know that we have a friend who will do all he can to take care of our automotive needs. We feel very fortunate to have Fariz in our lives. I have owned and sold many, many cars throughout my life and I can honestly tell you that he is the best ‘find’ I have ever come upon. Fariz and the A-1 staff that assisted me, were very clear and never made me wait for anything. Everything was explained perfectly and handled swiftly. We drove the car off the lot within hours of deciding. It was presented to us as absolutely clean and with a full tank of gas. We’ve been to the show rooms of several dealers in the new haven area–A-1 provides the most comfortable and spacious and stress free environment of all.
Emerson treats me like I am family. He looks out for my best interests and I feel 100% confident and comfortable with him as my salesperson. This is the fifth car I’ve leased from him! I love how well Iam treated at A1. I will continue to drive toyotas and stay with A1, in there for life. The service is that good.
Mustafa was just the best, he explained EVERYTHING about the RAV-4, so when I got into the drivers seat, I enjoyed driving it, rather than being a nervous wreck. If I had to do any part of my experience over, I would ask for Mustafa without a doubt.
Angel was very precise with the final paperwork, it was a pleasure working with him
Mohammad Durrani is a Nice and professional Sales Person. He dealt me with his professional experience and I am really satisfy, I feel like he discover everything about my purchase as I was expecting. I really impressed and it was a wonderful experience overall.
Needed brakes and A-1 charged reasonable price, did a good job, and offered a loaner so I was not stuck at dealership for 3 hours. No complaints, took good care of car and me.
Drive in sheltered drop-off area, greeted by really nice guy who not only handled everything on the spot – even was there on my return for pick-up. Was exceptionally nice and really made me feel pretty good.
Michael T writes:
Very knowledgeable and courteous. selected the perfect car for us.
Dealer was very professional with the delivery of the car
A-1 Toyota was and is always very accomodating. They offered me a ride nd the car was service very fast!
It was great! Anthony Horan is the best! He goes above and beyond to assist me with my car!
keep being honest to their customers. Its the one dealership where I dont feel like i am getting screwed over!
Service reception was excellent. I didn’t have an appointment but was seen almost immediately.
The service advisor was very professional. An excellent representative for Toyota.
Continue to provide the excellent service that I have received over the past 11 years I have owned my Camry.
I have returned yet again to A1Toyota because of the salesman. Dado listens to any questions and any concerns I might have and makes sure I understand everything about my vehicle and any financing questions I might have. He has always made me feel like my happiness with my vehicle is most important.
When speaking with John Durani he helped me to decide whether I should lease my vehicle or purchase it outright. I feel like he has my best interests in mind. I never feel pressured to make a decision that isn’t my own.
My car was cleaned, gassed up and ready to go when I arrived at the dealership. Who could ask for more than that? (!!!)
The place is always immaculate. I am very happy that we ended up in this dealership more than 5 years ago.
Quincy was so knowledgeable and helpful. I particularly appreciated the authentic and kind demeanor that permeated our visit. I have no doubt that I would return in a moment to him for any other car needs. Every part of our experience was professional, if not enjoyable. We were more than pleasantly surprised. At every step of the way, if felt like our transaction and he was there to help us. That’s a very rare gift when purchasing a car. There was no negotiation and that is what made it enjoyable. Again, we entered with expectations of dread and could not have been more wrong. Working with Paul was truly a remarkable experience and gives hope that some people really do understand how to treat customers and how to create a long-lasting and trusting relationship. We were treated with respect and the sense of cooperation was overwhelming. I can’t say enough about it. Thank you!
The service department is the aspect of the dealership that has led me to purchase multiple cars there. No dealership could provide a better level of service than that which has been provided to me. With particular gratitude to Tony Horan, I have been loyal to A-1 Toyota for a long time.
Setting the service appointment was easy. I was in the area stopped in and saw my regular service writer Ken. Ken is great, he checks on everything needed as listed and always checks to see if anything additional is needed. Ken makes you comfortable each time you visit. He goes over everything with you and answers all of your questions. He is a true pro.
Danielle was great. We had actually put a deposit down on a Subaru Forester Before we went to A-1. Danielle did a great job selling the car as well informing us of Subaru’s Oil leakage problems. Very easy process. Great to feel like we haven’t been ripped off.
Lost count but this is the 7th 0r 8th car purchased for ourselves and our kids from Quincy Smith. He is the most professional, courteous, honest and friendly car salesman we have ever dealt with. Even negotiable items are stress free. He listens to what you want and strives to put you in what you want. We recently retired and moved to Virginia but came back to Quincy for our latest purchase, that should tell enough what we think of him.
A1Toyota has great people working there. They went through my car totally and picked out things that I did not see. Service Manager, Mike Querfield is Awesome. I received GREAT service from A1 Toyota and will return again.
Quincy Smith informed me of different option that were available to me in leasing, and never once tried to pressure me into a sale. After I determined the vehicle that I wanted he went over all the functions of the vehicle with me. He was a pleasure to do business with. I was very impressed with the whole facility.
I can’t say enough about Andrew. He was awesome and the experience was quick and yet informative. I hadn’t expected to go in and buy a car in the same day. But he was great and the whole experience was super fast. I was shocked. On the day that I went to pick up the car he came in (even though it was his day off). He sat with me paired my phone, helped me enter info to get everything hooked up with the apps and working on the car. So nice and took his time to explain everything. Who does that these days? Such a great experience. Holy cow I was offered water, coffee etc. I met some of the service people (even though I go there) but they were tinting the windows. Very nice. It’s clean, lovely people who all introduced themselves to me. Wonderful experience.
The salesperson who helped me buy the car was Paul Evans. He was terrific: friendly, well-informed, straight-forward, patient, and professional. He represented very clearly the quality of the Toyota brand and the features of my particular choice of car, the Rav 4. Paul actually made the experience of buying a new car into a stress-free and very enjoyable experience. It was in fact a pleasure to work with the entire staff at A-1 Toyota. I am very, very pleased.
I had done the usual research on the internet about the car I wanted. The staff at A-1 Toyota were professional and thorough in explaining the range of available models and options, without pressuring me in any way. Likewise, all the standard additional charges (taxes, registration, fees) were well laid out and clear at every step.
Carlos Orozco, the business manager, was the person who helped me complete the final paperwork. He was kind, well-humored, crisp, and professional, without rushing the process or overlooking any details or questions I raised. It was a miraculously clear process, considering all the details. Again, an altogether positive experience.
Beautiful car, clean car, all ready for me when I was finished with the business side of things. Paul Evans sat with me and explained the various features, and set up the electronics as I wished.
A-1 has the best customer-service relations I’ve ever encountered in a dealership and service facility. I had had my previous 2007 Toyota Rav4 serviced at A-1, and the quality of the service and friendly professionalism of the service team were big factors in my decision to buy a new car from the company.
A-1 Toyota was and is always very accommodating. They offered me a ride and the car was service very fast!
It was great! Anthony Horan is the best! He goes above and beyond to assist me with my car!
Keep being honest to their customers. It’s the one dealership where I don’t feel like I am getting screwed over!
Very knowledgeable and courteous. Selected the perfect car for us. Dealer was very professional with the delivery of the car.
Quincy has helped me many times while leasing a vehicle and he is always caring of our needs. Wonderful job we keep going back to him
Carlos is a pleasure to work with, he is very good at what he does and completes the paperwork fast!
wonderful play area for my children
They do a wonderful job all around, can’t complain one bit! I keep coming back
WE have nothing but good/exceptional comments to make about our salesperson Eddie Oliveras, truly a amazing hard working young man.
Angel was truly a angel…Took the car off the lot, clean, gassed up and ready to drive.
Great, clean, spacious and fresh coffee too.
Rui was very knowledgeable, enthusiastic and friendly. She was professional and easy to work with.
Angel was knowledgeable, professional and friendly. He took the time to explain things to me.
Mr. Emerson Macavinta is an excellent customer relation and i commend him as the best salesperson.
The Salesperson explained me well and gave me chance to what i need. Everything was good as well.
I am going to recommend some that i’ve known interesting about toyota to buy not because of the product but the people who work to help you out.
The good thing is the playground inside your building for my children for being bored.
Mustafa was my sale Rep, he is a wonderful sales person very informative, patient and he get back to me when i call to ask a question. He is a keeper and Toyota is bless to have him also Mr. Paul who closed me out a great guy we had a wonderful conversation very family oriented at that location.
Quincy is extremely knowledgeable of the vehicle, he provided us with excellent customer service. We leased our first Toyota three years ago from Quincy. I’m surprised he has been promoted. This is one employee that is a true assest to your company.
Quincy was able to get us in the vehicle we wanted and for the price we wanted
Angle was excellent and efficient. Knowledgeable of the different plans offered.
Jenna was great. Any questions or concerns I had through the process of buying the Highlander, she would answer them.
Really good about getting the interest rate lower than my credit union rate.
Really good explaining things and did not feel rushed.
It was a pleasure working with Quincy. There was no pressure to buy and I would definitely look to buy again from A1 Toyota in the future. All my questions and concerns were addressed. I am very happy with my car buying experience. He was truly exceptional!
Rui was amazing she wasn’t just trying to sell me a car she was trying to find the best car for me in my budget !! She’s amazing! She really worked with me answered ALL my questions and made me feel at ease with my purchase!
Carlos was amazing. He as well was very very nice he made me laugh which made buying my first car less scary and more comforting.
Dado as usual went above and beyond, that was why we came back to him after 6 years of purchasing our camry. He always kept in touch very very professional, now He’s family
Jenna was very pleasant and fairly knowledgeable about the vehicle. She took us on a road test and was able to tell us all about the venza. She sealed the deal and made our experience very pleasant and her follow up call a couple of days later was very unexpected and very good customer relations.
Very clean especially the men’s room and the lounge area is ample and has a great TV also a full concession area featuring a local restaurant that runs it offering cook food and great coffee. A nice touch. I can’t wait for my first service.
Our Salesperson was Mr. Hatim Yousef. He was very friendly and very knowledgeable of your vehicles. He was able to answer all of our questions and concerns regarding the RAV 4 that we purchased. I would recommend his services to anyone looking for a vehicle at A1 Toyota.
Having the 1 price structure makes for a more pleasant buying experience in this day and age. Many people don’t have the time to spend hours trying to haggle over the price of a car these days. Give us a fair price and most people will be happy.
The car was in perfect order when taking delivery and all features were explained in great detail which made my Wife and I confident in our ability to navigate the functions of the car.
A1 was very accommodating in scheduling my service at the desired time.
Mike Querfeld and his team are outstanding. They go the extra mile and stand behind everything they do. It was the best service experience I have had at any Toyota dealership.
All work was performed professionally.
Phone appointment was quick and easy!
Tony was there even before I got out of my car!
Tony was exceptional and my car was done before the scheduled pick up time. He was very courteous!
Can’t think of anything negative. I think today was my fifth or sixth vehicle purchase from A-1. I think their consistency in price, attitude and respect to the customer is primarily why I return.
Continue to not rush their customers and continue to make the purchase a relaxed and secure experience. Two prime examples of this are Dado Dadic and John Durrani. I view them as friends and advisors in the experience, not merely sales personnel.
Staff are respectful and attentive and provide detailed information on progress of inspection/repair. They are responsive and answer or anticipate questions that I have. The dealership is also prompt in providing rental vehicle if repair is scheduled to take an extensive period of time.
Keep up the good work.
There is nothing they must change to keep me as a loyal customer.
After 15 yrs, I would just say to continue the excellent service – thank you to Ken Perrone
I truly feel confident in A-1 service, enjoy the comfortable waiting area and food area.
The staff is always welcoming and knowledgeable and it’s appreciated.
In all those years I have never felt that anyone was pushing for more work to be done than was necessary.
In fact, quite the opposite on some occasions.
Employ people like Ken Perrone.
He is one of the main reasons we love doing business at A-1.
The entire Service Dept. From Carol the cashier to Mike as service manager make our service experience totally satisfying.
I always find everyone welcoming and helpful.
I am enjoying working with A-1 Toyota from the process of buying my vehicle to the first time I had it serviced.
The staff is friendly and very helpful.
I am a first time Toyota buyer, having been a Nissan customer for over 20 years, so just keep up the good work and I’ll be back!
Experience with A-1 dates back to 2006 when wife purchased a Toyota.
With accrued 10 yrs. of experience (all positive) I will return to A-1 in the future.
Service representative Anthony is exceptional. I had him last time and he remembered that I had 2 granddaughters with me at that visit. Very pleasant young man.
Had a good experience–service advisor moved some things around to fit me in–I appreciated that.
Was very efficient- laid out what would be involved on next visit so I know what to expect. That is a nice touch.
Keep Mohammed. He is a VERY good salesman. He has a great attitude and you can tell he loves his job.
I have been in for two service visits since buying my Highlander and have been very pleased with both experiences. A-1 Toyota also provides the most comfortable and well-appointed waiting area I have every experienced
The service personnel, particularly Ken, who I work with, is exemplary
Just keep Quincy and Carlo there and I will keep coming back. Thank you for an amazing experience in leaseing my first car.
This is my third lease with A-1 Toyota- my husband and I are very happy customers and I cannot think of anything to change, aside from having a larger assortment of toys in te children’s play area!
Service Advisor Mark is excellent!!! Knowledgeable and helpful.
Service was excellent… Tariq Muhammad is an EXCELLENT service rep… he handled everything smoothly and did a great job.
Keep doing the same; you have it nailed…100% great dealership in all areas.
This is my 1st car I have purchased new, so the car buying experience is completely new to me and it went very well for me. I’m not sue if there is anything i would change.
I appreciated my service technician taking me into the body shop to show me what he was explaining and asking supervisor’s opinion/expertise. Very good experience.
Continue doing just what you are doing… being professional, knowledgeable, friendly… Do not feel as if ” wool being pulled over my yes” when it comes to having things done to the car. Like how everything is explained and why it’s being done.
Continue offering the best deals and haing a service department that’s easy to work with.
Great place, best I’ve been to. Keep up the good work.
Sunny was very attentive and responded quickly to every question or inquiry I had for the week and a half it took me to choose the right RAV4 I purchased They didn’t give me a difficult time and worked on what I had budgeted in mind Carlos was exceptional
Patrick made our buying experience very easy and pleasurable. He helped us find the car we wanted without pressuring us to make the purchase. I would gladly recommend him to my friends and family. The best price given by A-1 was as good or better than other dealers I had checked. I appreciated not having to haggle over the price. Paul was extremely friendly and helpful. He made sure that we reviewed the paperwork to ensure it was correct. The electronic processing made the completion of the paperwork simple and fast.
Mohammad is a very professional and knowledgeable sales professional.
I have been coming to A-1 Toyota for many years and have always received great customer and quality service for my vehicles.
Exceptionally helpful, friendly, answered all questions, proactive, took into account my specific needs when choosing a vehicle.
I worked with Quincy. He was great. He went through everything in the car when I picked it up and answered all my questions. He also followed up a few days later and checked in to see how things were going. I appreciate the high level of service provided by Quincy. 15* out of 10 Thanks
We live in Tn and when we travel to visit family we always have our car serviced at A1 Toyota in Amitty. This time unfortunately our visit was for my father in laws funeral. Edin was our service rep and he took care of everything we needed. He was able to schedule our service at a time we needed and he was great. In addition the service Toyota provided was free. We were overwhelmed with the kindness we were shown. Thank you Edin and A1 Toyota you were wonderful!
We dropped our car off before the service area opened, we had no problems.
A1 Toyota is Great
Danielle was excellent in providing us with all the information we needed to purchase the vehicle, very helpful and courteous!
Actually, there was no negotiation once the offer was made, which is the main reason we went to A1 Toyota. We do not like to haggle.
The paperwork was quick and efficient!
Whomever i speak to is always pleasant and accomodating..kenny is my ‘liason’ and has been for years..always enjoyed excellent service
Always friendly and helpful…14 years worth
Friendly helpful informative always
14 years of terrific service on every level…
Rui was very helpful & attentive to my needs. If she did not have an answer right away, she promptly got it from someone else on the staff. I would use her again. Thanks
I have been dealing with A-1 Toyota since 2012.
They have exceptional sales people and a service department that is the best in the business.
They treat people like family and that’s why I will continue to come back and refer family and friends also.
I have had great experiences with sales and service to date. Thanks!
They are changing constantly and they are always right up to the minute.
I enjoy their renovated showroom.
Doing a great job as I have been a customer for 15 years and this is my 5th vehicle purchased.
Kenny my service writer I have found to be most honest.
I know Gary the sales manager for a number of years and he paired me up with Mitch for my purchase.
Mitch was just outstanding.
I have no complaints about the quality of their service or responsiveness.
They will most certainly be the dealer of choice for my next vehicle.
Keep sales people such as Mohammad. He really helped make the car buying process easier.
I really appreciate the friendliness of everyone and the convenience.
Extended hours in the evening and pulling into the garage are also nice advantages.
Sue Ann C.
The service manager named Mike helped me and he went out of his way for me, he was terrific!
Mohammad was very professional and followed up to make sure I was doing okay and had no other questions or concerns. He offered multiple times to show me anything inside the car such as features and had a friendly attitude that made getting into a new lease easy!
I expected that a Camry would rise my monthly payment, but much to my surprise the first gentleman I spoke to, Frank, ensured me it wouldn’t and thank God he did because it not only saves me money every month but gave me more room for my growing toddler and a car I feel safe in! I absolutely love my new Camry and appreciate that A-1 did not charge me more to switch my lease and it was before the end of my contract.
I worked with Carlos who was absolutely a pleasure! He was not only very friendly, but he made the whole financial portion less intimating by explaining things to me and showing me different options. He also helped me to get the remote starter I wanted. He was great!
My car was ready when I expected and they helped me to transport all my personal items from my old car into my new one including my son’s car seat. I appreciated that extra touch.
I love the play area for the children, the whole place is always kept very clean and neat, you feel welcomed and the staff is always friendly!
He (Satinder Dhawan) was very professional and tentative to my needs. He listened and never pushed me to buy. He listened and truly cares which is awesome because I am in customer service and I look for all those things when I am shopping. He truly cares for his customers and he went out of his way to help me.
Everyone who works for your company was to very friendly and it’s really nice that you provide a child area as well as a snack shop.
Employees at A-1 Toyota are always courteous and professional.
The customer waiting area at A-1 is the best I have ever experienced in my 38 years of car ownership. They even have a small café in the dealership.
Always clean, always friendly, I always feel welcome at the dealership.
I have purchased/leased five vehicles from A1 Toyota. All of them have been with Fariz “Dado” Dadic. He is the best sales person at A1 and the only sales person I choose to deal with. He is a gentleman and knows his business. Dado is a pleasure to deal with and I have great trust and respect for him. He goes out of his way to ensure his customers receive the best service possible. He is the best an I will continue to do business in the future with Dado and A1 Toyota
Angel took the time to explain all aspects of my lease and transactions. He was polite, knew his business and made me feel comfortable with the negotiation. He explained everything and was thorough and respectful and did not rush through the process without answering all my many questions. I would prefer to deal with him at my next auto purchase.
I also felt comfortable about the sales manger at A1, John Durrani. I have worked with him before and he is also a stellar member of the A1 team. A! Toyota is my car store. All the employees including Ken Perone in the service department are truly exceptional.
Quincy was thorough, patience and well informed.
Great website with inventory, appointment scheduling and general information.
Emerson was awesome! He was kind and patient with all of my questions.
We’ve worked with Quincy before, and always have a great experience.
Straight-forward, friendly, easy, fast.
Kenny always has a smile on and assists greatly.
He (Brenton) was very helpful and knowledgeable made my visit there simple and easy.I was comfortable and didn’t seem rushed…loved the atmosphere.
Mohammad Durrani is charm sale person. I am satisfied the way he is processed with me to purchase a new RAV4/2015.
Keep the LOGO: No hassle and No Haggle! IT is truly deal. NO pressure, no tactic to sell anything! Make customers happy.
She (Danielle) was very knowledgeable about the vehicle and took.her time to ensure that my needs where met with what I was looking for in my vehicle. She was very courtesy and patient with me.
He (Carlos) was very courtesy, patient, and honest regarding all aspects of my paperwork.
SUNNY WAS EXCELLENT VERY RESPECTFUL, UNDERSTANDING AND PATIENCE. WHEN IT CAME TO MY NEEDS AND QUALITY IN A CAR THAT WAS BEST.
Quincy was great from start to now… I can’t say finish because I know this will not be the last time we work with him! He made the process easy and enjoyable! We look forward to going to get our vehicle serviced at the facility, and to work not only with Quincy but with all the staff as well!
Carlos knows his job and does it well. He answered any questions we had. Knowing that we were one of his last customers the night we picked up our 4Runner, and knowing that he would be there later through the evening as well as the following day shows not only his dedication to his job but also to the customers that walk through the doors on a daily basis!
Quincy made sure to go over as much as he could while handing over the keys to the vehicle. We expressed how that was the first time any dealership/salesman had ever done that for us. We were truly impressed by that and that he took the time to make sure we understood the functions the 4Runner had to offer us!
Spoke to Joe in service dept and made an appt that was convenient for me. No problems.
Met with service rep and told him what I wanted done. He also recommended an up coming mileage service be done to save me a trip back.
Service advisor was very helpful in getting my auto serviced in a timely manner.
All the work I requested was done properly and in a timely manner.They brought my auto to me quickly and also took out the paper mat for disposal.
Mohammad is the best sales person i have ever talked to. He is very transparent in dealing with his clients and he gave me lots of choices to pick from, and he is really patient to me even if I had a lot of questions. To make it short.. he’s the best, thumbs up! I can’t wait to purchase another car from him again. He gave me lots of choices, and he also gave me some pros and cons on each of my choices. I thought it would take me forever to finish the paperwork, but I was wrong. To be honest, it is the cleanest and biggest one i ever been to. I feel like in my home when I’m there.
Dado went above and beyond with the sale of my Toyota Rav4. I have leased 4 cars now from him and I couldn’t imagine going anywhere else.
Quincy was most pleasant and knowledgeable re: the new vehicle. He took his time (over an hour) to explain all the “bells and whistles”, and would not let me depart unless I totally understood all the facets about the new vehicle. He is a primary reason for my returning top the dealership.
The vehicle was all “primed” and ready to go, spotlessly clean with a full tank of gas!
Sunny was really great, he helped me get the components I wanted for my car. He helped me get the color of car I wanted overall amazing service I ever received in ANY dealership
Reasonable price for a great car
Angel helped out a lot on financial. Very satisfied with my new vehicle purchase and the service received
Kevin Wright was excellent and I felt very comfortable purchasing my vehicle from him.
Beautiful dealership and services areas
Stan wheeler was most helpful, courteous and knowledgeable.
Mr Dadic was patient, attentive, and clearly answered all my questions. I had been to several other car maker dealers and he was head and shoulders above the others.. My old car had been totaled in an accident and I was under some pressure to choose a car. It was February and I had concerns about any car in driving in the snow. We went on a excellent test drive with the ground covered in spots in snow and with potholes. The car performed excellently. I also looked at Hondas and Mazdas as my old car was a Honda Accord. I did not want such a big car as my needs had changed. The Corolla was perfect. It was modern and had enough technology that was understandable to use. I have had it for a month and no complaints. I bought the Premium model with bells and whistles. Easy negotiation. I was not pressured or pressuring. I might have gotten a few dollars less cost had I gone through an elaborate process of going online and finding cheaper dealers less cost but I liked the staff I dealt with and the A-!dealership seems honest. Mr Dudic took time to test car with me and the financial person was excellent in the paperwork part. Mr D. went over some of the technology on the dashboard a few times til I was clear about it and comfortable driving.
Mohammed was very and able to answer all my questions I have not purchased a new vehicle in years and was great and highly recommend seeing him again for my next truckPaul Did a great job with the completion of the finance paperwork keeping me informed of all the things I was signing. I am very meticulous and take great pride in how my vehicles look I must say that my truck looked gorgeous they did an exceptional job of cleaning the outside and in
Warmly greeted, I was met by two attendants who helped me out and guided me to Ken who coordinated visit. He knows me by name, asks about my other car, my family and me. He tells me in advance what to expect and how long the service will last. The service appointments are consistently completed on time or early. When my car is ready and completed, Ken comes and gets me personally and guides me out to my waiting car after explaining findings and setting up next appt. He gives me his card with direct line should I have any questions. Wonderful service! The waiting areas are wonderful. I stay and work during every service appt. Maintaining that is key for me.
He helped us with all the queries and questions we had before purchasing this vehicle. I would strongly recommend him. Thanks to A1 Toyota… We are satisfied with the price and payment plans. We received all paperwork in order and the transaction was very prompt and smooth. Vehicle delivery as promised was deliver on time. I am truly satisfied with the service. The facility area was great, huge and the feeling was very warm.
Dado is a great salesman and he has been more that helpful. He even came in on his day off when I picked up the car. This is the second car he has sold me and I would buy my next car from him as well! A-1 Toyota has always been fair and everyone, including the financial team, was extremely helpful in making sure that I received every penny I could. Angel was great – he made the paperwork very easy and was very good at explaining what each paper I was signing was for. The car was ready for me when I got there. The A-1 Toyota team made the whole process very easy. Facilities are always welcoming. I would not buy my Toyota from any other dealer.
Ken is the best service rep I have ever seen or experienced. Very personal. Always excellent experience. Never had to go back for the same problem. That counts for something in my book. Well done, A1 Toyota.
An extremely low-pressure, accommodating approach. She worked very hard to get me the vehicle I purchased in time for my birthday, which made for a special memory. She continues to be in touch about the car, which I appreciate. The sales manager was completely transparent about the invoice price and the dealership’s pricing strategy. There were no games involved.
Dan and Jessica were awesome. They provided the best customer service I have ever received at Toyota and maybe anywhere. I went in with the idea of not re-leasing with Toyota when my lease is up, and because of them, I left excited to lease with them again next year when my lease ends!!
Paul Evans is an excellent salesperson. The 2015 Toyota Camry was the second Camry that he has sold to us and we were as pleased with the second purchase experience as we were with the first purchase experience. Paul is a very nice and pleasant person. He is very knowledgable and he works hard to answer all your questions and to meet all of your needs. His friendly, can do attitude makes the car buying experience a truly positive one. Paul Evans is an asset to the A-1 Toyota organization and in the future, he is the salesperson who we want to work with to buy Toyota Car #3!
Angel worked with us to complete the final paperwork. He is amazing in how organized he is in processing and completing so many forms. He makes what could be a very complicated and time consuming process into one that runs very smoothly. Again, his organizational skills are very impressive. This was the second time that we were assigned to Angel to complete the purchase process and again we found him to be a very pleasant and friendly person.
Paul Evans was responsible for the vehicle delivery experience. He was very generous with his time. He answered every question that I had and then he answered every question that my husband had! My husband and I were not familiar with all the technical/computer features of the 2015 Camry and Paul was very patient in explaining all of the features to each of us. He was articulate and easy to follow in his explanations. We appreciated all the time that he spent with us.
Danielle was a tremendous help to me at a time when I was unsure of what I needed to do in regards to a recent car purchase that hadn’t turned out quite right. She got me into a car with a deal that was affordable for me.
I liked the separate bay area I was in to go over the car with Danielle. There were no outside distractions while she went over the car with me.
A-1 Toyota appears to have a state of the art facility when it comes to their service department. I look forward to using it when I need to have service done on my car.
Danielle was friendly and helpful. She is very knowledgeable about Toyota products and services. She made sure all of our questions were answered and provided excellent customer service overall. We had a minor issue after delivery of the vehicle and Danielle was able to help us get the matter resolved quickly.
Carlos is extremely knowledgeable and efficient, and made the financial portion of the transaction smooth and painless. He exhibits a level of professionalism that is second to none. Carlos works hard to earn the customer’s trust, and it is clear that honesty and integrity are important to him. Carlos has proven that he is trustworthy and truly cares about the customer’s satisfaction during this and other transactions over the past almost 10 years. Our experiences with Carlos over the years are one of the main reasons we keep going back to A-1 Toyota.
Danielle was very thorough in walking us through the vehicle’s features and answering any questions we had. Danielle’s courtesy and professionalism made for a very pleasant experience.
This is my second purchase from Eddie. Each time I have found him to be courteous, knowledgeable and personable. I would highly recommend him to friends and family looking to purchase a car.This is my second purchase from Eddie. Each time I have found him to be courteous, knowledgeable and personable. I would highly recommend him to friends and family looking to purchase a car.
Sunny was truly amazing! He was knowledgable and invested a great deal of time going over the car with me. I have worked with several car dealers over the years and would by far rate this as the best experience I have had. Sunny made the experience as painless as possible and overall was the highlight of my car buying experience. No complaints with the service I reserved from A-1 Toyota. I would high recommend this dealership to anyone looking for a new set of wheels. Their sales manager (George Mudry) was also amazing and made me feel very comfortable.
Persistent but not pushy, attentive and engaging and listened to what I wanted and didn’t tell me what I wanted- allowed me to learn about the various options and select what was best for me with guidance and support- I was not an easy customer but Sunny, the salesperson, was easy to work with and very supportive.
Quincy Smith is a gentleman, has lovely manners, is cordial, perceptive, patient and soft-spoken. He did not pressure me in any way and worked very hard to set me up with my beautiful Prius C. Angel was also extremely helpful to me and, like Quincy, respectful and kind. Both are extremely knowledgeable and reassuring and I’m sure they’re very valued at A1. The thought of negotiating at a car dealership is scary and intimidating to me. I am most appreciative of the way that A1 does business. I never had to worry about getting a “better deal” or feeling that I didn’t trust my salesperson, Quincy. The straightforward approach of A1 is truly an asset and allows people like Quincy to focus on educating clients and finding what is best for them rather than haggling over the bottom-line cost. I believe there were 3 people that I worked with–Quincy, Angel and Carlos. All 3 LOVE their work, which says a lot to me. They also get along extremely well and are the epitome of professionalism. Most of my transactions were done through Quincy and Angel with Carlos filling in at the end.
my salesperson Andrew was truly incredible I mean if you want to talk about being persistent being driven to my needs to my concerns into the amount is that I needed to be regarding a monthly payment I first met Andrew back in October of 2014…he stayed in touch every month and finally when I called him he put together a very good deal for me I could not think him enough he really is a good guy
He was easy to work with and not pushy at all. We felt at ease working with him and felt we got the best deal we could have. Paul was a true professional and was able to move quickly and adjusted his schedule to work with our crazy schedule! There wasn’t much negotiation, which was nice! Even the trade-in went more smoothly than anticipated.
Eddie Olivera was an amazing help, he was calm and experienced and delivered the exact vehicle I wanted in a short period of time. He was exceptionally courteous and polite. I would recommend A-1 Toyota to all of my friends. By far the best dealership I have ever dealt with.
Angel closed out my paperwork with me. A very competent young man.
My Salesperson was engaging, knowledgeable and very helpful. He made the experience very pleasant.
Anthony Galardi Senior welcomed us and was very kind, helpful and was genuinely interested in what we had to say. The A-1 Toyota family should be commended for the all the hard work they do and the excellent attitudes of everyone in their employment.
Sunny was an awesome salesman and knows his vehicles. He welcomed me into A-1 after I had a horrible experience with Branch Toyota in Watertown. All A-1 personnel were professional and respectful and would recommend them to anyone i know!
Carlos was awesome! Did an excellent job and really knew his stuff!
First dealer I’ve ever been too with a cafe! Awesome idea especially since some dealers are not close to any food options! Best dealer ever!
Sunny was an awesome salesman and knows his vehicles. He welcomed me into A-1 after I had a horrible experience with Branch Toyota in Watertown. All A-1 personnel were professional and respectful and would recommend them to anyone i know!
Carlos was awesome! Did an excellent job and really knew his stuff!
First dealer I’ve ever been too with a cafe! Awesome idea especially since some dealers are not close to any food options! Best dealer ever!
Mustafa was an excellent help from the beginning of the process when we walked in the door, through the approval process and until we drove off of the lot. He was personable, explained everything well and was attentive to our requests about vehicle color, style, etc.
At A-1 Toyota there isn’t really a negotiation process, but we were made very aware of our options. We were able to select a vehicle that fit our needs, wants and abilities to lease. Both Angel and Mustafa were excellent in answering all of our questions and ensuring that we were happy with our purchase.
Honestly, it was at the end of a long day and I was ready to go home. Mustafa was great in being timely and thorough at the same time. He also followed up a few days later just to check on our satisfaction with the vehicle and to see whether we had any questions or concerns.
Mr. Yousef was kind professional. He was able to establish a rapport with me that made me feel very comfortable. I trusted him. I would recommend Mr. Yousef to anyone who is interested in buying a Toyota vehicle.
They worked with me and gave me a really great package that when I walked away I felt very satisfied.
Both Mr Yousef salesperson and Paul Wright financial service managers were fantastic the best experience I have ever had a a dealership.
Hatim was knowledgable and pleasant to talk to. He was polite, not pushy at all. He made us feel welcome. We had gone to other dealerships prior. It was clear to us that Hatim knew a lot more about the cars than the people we had spoken to.
Carlos was terrific. He was warm and gracious. He was respectful of our time. Completely competent. He was nice and accommodating of our kids who were tired and wanted to go home. I could not ask for a more professional and more considerate experience.
We picked it up and drove it home that day. Very easy. Process lasted a little bit longer than we’d expected. But it was very smooth.
Parked right in front. The play area was very nice. Food, lounge. All good.
Kenny always goes above and beyond to serve customers
Always great. Always exceptional.
I like their integrity and honesty.
Paul was a great guy. Easy to work with, and provided more help than I expected.
I had not expected it to happen so easily, or quickly.
Hatim was truly professional and efficient, accommodating our requests. It was great pleasure to go through the purchasing process with him.
Fast and efficient. Better than we initially anticipated.
I believe this is my third time dealing with Eddie Oliveras and he is great he knows Toyota. The next time im on the market for a new Toyota or any of my friends or family im going down to A1 and Eddie.
Paul Wright Is the men when it comes to the final paperwork been dealing with him since 1996.
Sunny was very professional and informative, made extra effort to show all the features in my new highlander, he was excellent..
It was good and the purchase price was clear from the beginning.
Paul Wright did an excellent job as always. He explained the process thoroughly.
My car was neat and ready for delivery on arrival.
Facility was neat and the staff was friendly. The lounge was comfortable and the cafeteria carried food.
The gentleman who first met me at my car was friendly, courteous and professional.
My service advisor was exceptionally helpful, professional, patient and courteous.
I had some filters replaced. I was shown the old ones prior to my deciding to replace them. The gentleman working on the car was also excellent. I can only assume that the quality of work was good.
I always enjoy waiting for my car at A1 Toyota. Their waiting area is superb with good seating, a TV, a quiet room, free Wi-fi, a place to get food and complimentary tea and coffee.
have no words to explain the service I had received, it was exceptional to a very marked, I have seen so many extraordinary things but this seems the beyond extraordinary!!!!, Very happy, Starting from GM, Mr. Durrani, sales man Mohammad and the Finance Manager, Wow!
I have decided, no matter which corner of the country I reside, I will be buy all my Family cars from A1-Toyota.
Wow is the only thing comes in my mind,again very thank full to Mr. Mohammad T for the whole beautiful experience!
He (Brenton Fisher) was truly exceptional, am going to recommend him to all my family and friends when they are shopping for cars. was my best experience ever. truly exceptional.
My salesperson was Quincy Smith. From the moment we met in the showroom he was trustworthy and above and beyond helpful. The entire car experience was pleasant and stress free. There was never any pressure from the salesman to make the decision to buy a car on the spot. Mr. Smith took me through the process of purchasing my car with ease. He was very knowledgeable about the Toyota Corolla model.
My service rep. (Tony Horan) did a fantastic job. As soon as I pulled my car into the service area, he came out, greeted me professionally and was very friendly. He knew I was pressed for time, and since I requested to rent a car vs. waiting, he called over to the rental desk to make sure my rental car was ready for me. Tony explained everything that was going to be done to my car and he personally called me once my car was ready a few hours later.
Even though my car is still practically like new, I feel that when I get my car back, I can tell its running as good as the day I picked it up. A1 toyota performs a multi point safety inspection, which they go over with me, that shows they take the time to check every important area of my car. That in itself is quality work in my book.
I always get in and out of the cashier desk fast and with a SMILE. The woman at the desk has been there as long as I have been a customer at A1. She is very friendly and knows my time is valuable. She even calls for a vallet to bring my car around and have it ready with the A/C running. Its always a pleasure seeing her there.
The service facilities are top notch at A1 Toyota. I have never been to a nicer facility to this day. Besides the buying experience, I would say that the service facility is very important to me. Thats why I tell all my friends and family about A1 Toyota and if they are thinking about buying a toyota, that they should buy from them.
Mohammed was very nice to deal with and spent a lot of time teaching me about all of the technology in the car
He understood what I wanted to spend and didn’t pressure me in any way.
We use Tony every time we go there! We have been dealing with him for years he knows who we are and he genuinely cares about every issue we have I’m sure they have a lot of great people but I like to stick with what works.
Our concerns about our remote were taken care off and Tony explained everything that went on with it
My wife picked up the car and said she paid for it and had no problems and Tony came over and made sure everything was ok
I have been dealing with Tony Horan for many years now and from Day 1 his courtesy has made me feel that he cares for my time. He completely explains any specific problem the vehicle may have at that time if any.
They were great. Very polite, friendly. Willing to help me and make me feel comfortable. I was very happy and pleased with the service!!
Eddie was very helpful! He went out of his way to inform me of every rebate, protection plan, and offer available! Best experience ever!
Angel was very patient with me as a first time leaser. He did not make me feel pressured at any time.
Both Angel and Eddie were very patient with me. I felt that I was a valued customer and following my experience I personally referred these two associates to my mother who was interested in the protection accessories to add on to her Toyota as well!
Sunny did a wonderful job, he went out of his way to help me in making my decision to lease vs buying a new RAV4.
I had a wonderful experience & everyone I spoke to was very helpful. They went far and beyond to ensure I walked out of there happy.
All staff involved with my vehicle purchase were amazing and truly helpful. They went above and beyond. My experience with A-1 Toyota was exceptionally wonderful. Thank you for the great customer service. Special thanks to Luigi, Mustafa and Carlos. Best of the Best!!!!
I have always had a wonderful experience servicing my Toyota at A-1 Toyota. A-1 Toyota has always had exceptional customer service and I have always been happy as a customer.
Kevin Wright was very patient and went through every detail there was. I appreciate him taking his time helping me to make the right choice for me. He did everything to meet my needs of a new vehicle. He also stayed in touch and made sure I was satisfied with my vehicle.
Continue the excellent service. The service reps are always polite. They look you in the eye and greet you with a positive, friendly attitude. I trust A1 to provide the necessary services to properly maintain the vehicle, and I have never felt that they tried to sell other services or products that were not needed.
The salesperson was very helpful and would go above and beyond to give us the help we need.
We got the vehicle the day after we went.
The facility is nice and orderly.
Keep up the great work! You guys are amazing!!
Keep up the quality of service. This is my second time leasing and having a vehicle serviced at A-1 Toyota. Plan to do it a third time.
Keep doing everything you do now. Best experience at a dealership ever.
You won me over.
Very personable, comfortable experience.
Mustafa was really great to work with as I was feeling very exhausted and stressed.
His level of approachability and understanding was stellar.
I’ve been buying Toyotas since 1989 and have purchased at least 10 vehicles from them.
Somehow they just keep getting better.
I would love to be able to come up with a good suggestion here but I can’t.
Treating me like family.
Continue to offer friendly service and continue to be attentive to the customer’s needs.
At this time I see nothing that needs to be changed.
Sales rep was very knowledge and helpful. and I was able to get my car has promise, Great Job!