Customer Testimonials

A wonderful experience. Service staff shared all necessary information and work was completed quickly and accurately.

— Laurie Bankowski

Mike Fournier is a pleasant service representative to work with. He has always made me aware of any problems with my vehicle.

— Virlinda Billups

We love working with Mark, he is knowledgeable and works with our hectic schedules!

— Christopher Casillo

We have purchased several cars from A1 and would pd so again. The service department is a big reason. Wished all dealers were so transparent. Oh and we love our service advisor Ken Perrone.

— Michael Castellano

A-1 Toyota sales and service is top of the line. Been going there for over 10 years now. Wouldn"t think of buying or servicing my Toyota anywhere else.

— Tammy Esposito

Mark saw me through the visit with expertise and efficiency

— John Grim

Mike Querfeld is the best service manager I ever encountered at a dealership ever since I purchased a car. He went over and beyond to resolve the problem by doing innumerable tests and even contacting Toyota directly to resolve the problem. At this point and time, Toyota is now putting the resolution as part of their diagnostic software program. Mike mentioned, "I never had a car that I could not fix the problem. " He is 100% correct! I wish more people like Mike cared for customers; his is beyond exceptional!!! Plus, he gave me a loaner car the entire time! He should be given a special recognition award for patience, caring, and dedication to customers.

— Domenic Grignano

Mike Fournier is a pleasant service representative to work with. He has always made me aware of any problems with my vehicle.

— Virlinda Billups

A-1 Toyota sales and service is top of the line. Been going there for over 10 years now. Wouldn"t think of buying or servicing my Toyota anywhere else.

— Tammy Esposito

Mike Querfeld is the best service manager I ever encountered at a dealership ever since I purchased a car. He went over and beyond to resolve the problem by doing innumerable tests and even contacting Toyota directly to resolve the problem. At this point and time, Toyota is now putting the resolution as part of their diagnostic software program. Mike mentioned, "I never had a car that I could not fix the problem. " He is 100% correct! I wish more people like Mike cared for customers; his is beyond exceptional!!! Plus, he gave me a loaner car the entire time! He should be given a special recognition award for patience, caring, and dedication to customers.

— Domenic Grignano

This is my fifth vehicle from this dealership and every time I am extremely pleased with the service I receive. This time in particular was incredibly fast and efficient. My payment went down, I went into a nicer vehicle and on the day of signing I was in and out within an hour. A1 is an A+

— Natalie Kikkenborg

This is my third lease with A1 Toyota and they always find a way to give me my "must have"s" for a good price. I Also love my Rav4, especially in the snow as I live on top of a mountain!

— Patricia Lees

Thank you to Mark Mastracchio for excellent customer service. I also appreciated a shuttle ride home. Thank you again and happy holidays!

— Paula Pini

Gary, Jose, and Eddie were a pleasure to work with again. They made sure I felt comfortable and answered any question I had for them from start to finish. They made the transition to a bigger vehicle fun, smooth, and painless. Thank you for another wonderful experience at A1 Toyota.

— Catherine Wheeler

The dealership did an excellent job keeping me updated.

— Mario Ciccarini

We always have excellent service at A-1. The staff keeps you informed about what is happening with your vehicle. The atmosphere is always welcoming.

— Patricia Copley

Jose was very helpful and walked me through all the options that come with my vehicle. I"m very glad I purchased my vehicle with this dealership.

— Meagen Doherty

Our car was in the body shop for repair from a collision and while there they performed the 30000 mile service so that when we picked our car everything was done and ready for us. We really appreciate the service we get from everyone at the dealership.

— Robert Dubiel

I appreciate the feedback via text. Terrific addition to the service experience.

— Melissa Jenkins

We are very happy with the purchase of our new Sienna. The people at A-1 did an excellent job in spite of the pandemic problems of lack of vehicles. We did our homework with articles and of course YouTube so we knew exactly what we wanted for our new vehicle and it took some time but we got just what we wanted and for the price that was quoted to us. Everything went well. We are very happy with our deal and absolutely love our pearl red 2022 Toyota Sienna. We are so happy about getting a hybrid.

— Dean Mccuen

We love working with Quincy! He’s so helpful, anticipates our needs, works with us, our schedules and is just the best! I truly feel he has our best interest at heart. We’ve been working with him for over 10 years now. Thank you

— Peggy O Connor

Thank you so much I recommend this dealership I am very satisfied excellent teamwork great job and I will like to say happy thanks giving, marry christmas and Happy New Year for all the team thanks so much

— Luis Rivera

We always have the best experience with Kenny. He is knowledgeable and we can depend on him for an honest assessment of what we need for our RAV4.

— Patrick Comstock

Great people, terrific service, reasonable price. Good flow of information. Always a pleasure to do business with A-1 Toyota.

— Victor Altshul

Amjad is the best sales person I ever met i was looking at cars it wasn’t my plan to buy car at that day, I never bought Toyota before, the way he explained Toyota to my made me fall in love with the brand I purchased the first Toyota 4ruuner and I’m waiting for the new generation also the manager Hatim very helpful he gives me the best deals thank you for choosing the best people

— Ahmad Alkhaldi

Mark M was fabulous—responsive, respectful, and incredibly helpful.

— David Fiellin

They treated me with respect, we’re very thorough, and very polite I have no issues with dealing with anybody at Toyota thank you

— Reinaldo Fernandez

This purchase was my 5th at A1 Toyota - I have always liked the service department at A1.

— Janet Hayes

Mark M is the best. When he gives an estimate of the wait time it’s usually correct and if it’s longer he’ll send a text or do it in person.

— Waltina Cohen

Kenny is excellent. He makes everything smooth and understood.

— Carl Sherter

I would recommend Kyle Deming to anyone. He was very helpful through the entire process and went above and beyond. I have bought many cars in my day but Kyle was the best I"ve ever dealt with. Thanks!

— Ryan Bensley Scholz

Mike Fournier is awesome to deal with. Glad he was my customer service rep. He was transparent and honest with the job my car required and have me multiple options with regards to cost. Because of his honesty I chose to use OEM parts and spent more on repair for my peace of mind.

— Edwin Rojas

You guys always take care of me. And Kenny is great! He always lets me know how my car is doing, and he alerts me if some particular issue is likely to come up on my next visit, for example, if the tires are showing wear and might need to be replaced next time

— Shoshana Lash

fast transaction. everyone was great. looking forward to future dealings

— Peter Krol

The sale went well. It was our fifth Prius we have purchased from this dealership. They contacted me when they got one in and we were able to buy it. We had a trade in that they took. It was east because everyone knew what they were doing.

— Andrea Fleischman

We have always had excellent service and information on the condition of our vehicles.

— Patricia Copley

Thank you to Mark and the technicians who worked on fixing the wheel bearing. My Highlander is actually feels like it"s back to being brand new!!

— Crystal Brooks

Mark has always been an outstanding representative of your company!

— Joseph Blumberg

It was a pleasant experience. Really appreciate the fact that the tech, forget his name but he might go by A17, took me into the service area to go over his plans for part of the repair. It was a nice touch.

— Bruce Thompson

Very Professional Team!

— Todd Brazeau

They did a fine job and provided a place to wait that was separated from others. Overall a very positive experience.

— Howard Berger

Juan was excellent! Courteous and helpful.

— Simone Wallace

Love A-1 … professional, knowledgeable, and welcoming.

— Arthur Bellucci

it was my first time having to Juan Pablo as an advisor, he was very professional!

— Francesa Martinez

Everything was top notch. From welcoming me into the Dealer into an accurate waiting time not to mention walking me through all the car’s features. Made the day special and memorable! Thank you for everyone!

— Muhannad Khattab

Above and beyond excellent ,went out of there way to accommodate my needs ,Would recommend everyone in the market look for vehicle

— Kevin John

Service was done in a timely manner Service associate was very Helpful Good experience will return there for further service

— Timothy Hiscock

I’ve purchased (or leased) around 12 (maybe more) Toyota’s, which speaks about Toyota quality. I purchased them all from A1 Toyota which has a real family feel and trustworthy vibe.

— David Gallucci

A1 Toyota always provides great service and professional staff!!! ??

— Sheetal Dhawan

Awesome pleasure as always to go to knowledgeable people that are very help-full

— Mark Chevrette

Good. Even better, as I got in the car, a technician walking by took the time to talk a bit about what he had seen while checking the car. Much appreciated!

— Matthew Spencer

Emerson was excellent! Knowledgeable, polite and respectful. Frank in finance was also very good. Great experience.

— Michael Sciascia

Best dealership I"ve encountered. good customer service, and they will work with you. I"ve been with them for over 5 yrs and never had a problem.

— diazc895

I love A1. I have gotten many cars and SUV’s from this location.

— Ellen Carter

Juan handled himself very professionally. What he didn’t know he found out for me.

— John Scalzo

Best experience purchasing a new car!! I have been going to A1 Toyota for service for a while now, but this was my first new auto purchase here. I would not go anywhere else!! Everyone was extremely helpful in every way!!

— Vincent Martello

Best experience purchasing a new car!! I have been going to A1 Toyota for service for a while now, but this was my first new auto purchase here. I would not go anywhere else!! Everyone was extremely helpful in every way!!

— Jane Kluspes

Always good service taken care of by Kenny Perone.

— Joel Jacobson

This is the fourth car I’ve purchased from this dealership and I keep going back there because of the salesman Quincy Smith.

— Kathryn Izzo

Everybody was super friendly. Very nice professional dealership.

— Gerald Fischbach

From the first call to schedule an appointment, to the call from Mike discussing estimate of costs, to the final pickup of my keys after hours from Joy, everyone is pleasant, courteous, and helpful.

— Mj Feirick

Car ready when promised Very good experience as Usual

— Lou Bruni

Mark, Assistant Service Manager, is always great!

— Brian Bodt

I highly recommend A1 Toyota for futures car buyers excellent service.

— Wilfredo Andujar

Sarah and each of the other service members I interacted with were friendly and helpful. I was so happy my vehicle was ready within an hour. Great experience, thanks!

— David Cofrancesco

Hello, Mark Mastracchio, your intake staff was personable, courteous, and knowledgeable. An equally nice man, Juan ? took my credit car and showed me to my car. In addition, he showed me how to adjust my lumbar support. I was having trouble with it. He"s an Angel. You have good people working in your Service Department.

— Dolores Colon

Kyle was great to work with and helped us get the exact Toyota Sienna Van we were looking for despite all the extenuating circumstances of the pandemic. This is our third experience purchasing a new vehicle with A1 Toyota and we have been very satisfied with our experience!

— William Cushing

I love everyone at A1 Toyota, they went over and beyond to get me into the car I"m in, I am so happy with my veichle I dnt know what other dealership would have helped me like A1, if I could give 10 stars I would. Thank you A1, Ps. Brenton, Paul, and Suny you guys are the bomb man... Thank you.

— Jose Lopez

i really love going to best dealer i ever been

— Joseph Moss

I have been going to A1 for service for almost 20 yrs and mainly because of Ken Perrone who gives excellent service, is thorough, friendly, personable but does not push items I don"t need. He is also very personable and goes the extra mile for me. He is an ideal person to interface with customers. The service performed has always been top notch and Mike Querfeld as the manager has always been very supportative in complex situations (due to vehicle issues and not people). FYI this has brought us over to commitment to sales at A1 as well

— John Pollman

Sarah in service dept is a keeper ! Kind and knowledgeable … fabulous social skills

— Deta Reid

Ken Perrone is an excellent advisor. He always does right by both the customer and the dealership. I trust him.....

— Jean Tencza

Sarah was great! She reached out via text shortly after I dropped my Tacoma off. It was great to establish texting as an avenue of communication. I didn’t know that was an option!

— Alexis Wilcox

My last two Toyota’s were purchased from A-1 Toyota. I loved them and the service I received from the dealership. Buying my next car from A-1 was a no brained.

— Barbara Bureau

I feel very lucky to have had such a wonderful experience with such knowledgeable and helpful people. Can’t wait to come back and pick up my next car!

— Vincent Martello

I feel very lucky to have had such a wonderful experience with such knowledgeable and helpful people. Can’t wait to come back and pick up my next car!

— Vincent Martello

Stan was very attentive and let me know as soon as my car was ready. Everyone is always so friendly

— Michael Dulac

Amjad was knowledgeable, courteous and informative. His patience got the sale. His transparency got a customer. He should be duly rewarded for his efforts.

— Aide Lorduy

Excellent service price exactly as quoted! Mike was wonderful!

— Steve Henshaw

In order to keep the new, absolutely amazing, Venza in tip-top shape the first 5,000 mile service was not going to be missed. As usual, the A-1 team did a fantastic job! Thank you for the awesome care you give to the Fournier Family Toyota Fleet! Extra appreciation goes out to Mike Fournier- the best guy on the team! ?

— Jennifer Fournier

Excellent service! I am very happy that I have my car serviced by A1.

— Amy Scatenato

The advisor explained everything that was going on and gave me updates. She was very helpful

— Peter Mikulak

This is my 6th Toyota that I have leased and Dado goes above and beyond everytime to make sure that I have the best experience!

— Carly Boladz

Kevin and Paul were outstanding to work with and truly made my experience exceptional.

— Dewey Forbes

Mike Querfeld, the service manager, is fantastic. The sign of a good service department is when they take care of difficult or out of the ordinary problems. Anyone can do an oil change but I continue to get all service at A1 because I know Mike will be there for me when there is a problem. Thanks

— John Edelglass

A1 toyota is by far the best toyota dealer in Connecticut, seriously, only in this place you feel right at home.... this is my second time buying a truck I waited years to give this review, but it literally takes longer to buy a phone then to buy a car at A1 toyota, their staff is extremely knowledgeable, they are not pushy, they are kind and understand that life can get in the way of things. They work around your schedule, Brenton is an awesome sales person. Funny and always gets to the point... also Frankie from the finance department makes things smooth. Always to the point and has the patience to explain every little thing. I can seriously recommend A1 toyota, I will never go anywhere else... once you buy a A1 you will understand what it feels like to be treated like family by a dealership... right!!! You heard that right.. FAMILY ... Thank you A1 toyota, you guys are amazing.

— John Valencia

I had a good experience with A1 personnel, per usual.

— Carol Nardini

BEST DEALERSHIP EXPERIENCE BY FAR!!! Quincy was so detailed and helpful and literally broke everything down step by step through the entire process! Frank - finance guy was great to work with. He made the process painless and quick!

— EE Leon

I was in New Haven visiting my fianc e from out of state when my previous car developed major mechanical problems. In such a stressful situation, I was treated so well by everyone at A-1 Toyota. I didn’t feel pressured to make a decision too quickly and felt like the salesperson, Bob-b Ledesma, and finance manager, Paul Wright, really listened to what I wanted and needed and helped my fianc e and I get the right car for us at the price we needed. Car buying is so stressful, and even more so when there’s a time pressure to get back home, so I appreciate that everyone I worked with at the dealership communicated clearly and took time to answer our questions and let us discuss our options. There’s never a good time to learn a car you loved is going to cost a fortune to repair, so I feel grateful that I was working with the A-1 team when my Prius V needed to be replaced. I love my new Rav 4 hybrid and the payment fits in my budget. Thanks to everyone who helped me get back home safely.

— Tara Houston

Great waiting area and experience

— Lisa Gregory

Had an issue with the compressor, Mike, the service manager followed up and we came to a mutual agreement. He was able to offer the compressor at cost, and saved me several hundred dollars. Efficient and in a timely manner.

— Donna Dupnik

Always happy with the service at A1

— Michael Castellano

Thank you Mark, for getting me in on such short notice and doing an excellent job.

— Mahadevan Shetty

Wonderful service as always. Staff is trustworthy and takes care of you like family

— Laurie Bankowski

Happy with the purchase I bought all my cars in here, highly recommended A1 your the best. Thank you

— Jeanette Bernardo

Always a pleasant experience. I trust them.

— Nancy Bohan

Mark was great!!! Very personable and he did give me an estimate of how long it would take. I"ve been helped by him on other occasions and he"s always kind and helpful

— Keith Bullock

My car died and I called mark, he was able to get me right in and have the issue fixed quickly.

— Christopher Casillo

I recently purchased a used Toyota Rav 4 from A-1 Toyota. This is my second purchase from this dealership. Kevin Wright was the Sales Associate that helped me through this process. I would high recommend him! I felt comfortable that Kevin had my best interests in mind!

— cmdegennaro

Kenny is someone that I trust and he always makes me and my wife Shawn feel welcomed. He is the reason that I return to A1 Toyota to have both of my RAV4s serviced. I would highly recommend A1 Toyota, their service department, and Kenny.

— Patrick Comstock

Sarah, my rep, is taking great care of me and my truck -- outstanding!

— Michael Dove

Had an issue with the compressor, Mike, the service manager followed up and we came to a mutual agreement. He was able to offer the compressor at cost, and saved me several hundred dollars. Efficient and in a timely manner.

— Donna Dupnik

As usual, great customer service and everyone did their job well. Very nice people.

— Diane Engelhard

Best and friendliest service experience I"ve ever had since buying my first car 30 years ago

— John Faugno

Mike Fournier is wonderful. He is courteous, professional, and took the time to explain the specifics of my service..

— Maresa Latorraca

Mike Fournier is wonderful. He is courteous, professional, and took the time to explain the specifics of my service..

— Maresa Latorraca

Jose G. Is very pleasant and explained everything about my Vehicle. Will Recommend all my friends and family to him. Thank you for making my experience very easy and helpful.

— Alexis Pabon-Oliveras

My service advisor was boss. He made all the difference and the Service specialist Ahmed is the best!!

— Rahsaan Akbar

great care...am always impressed by your records of prior service and anticipated needs. Wish my doctor"s records were as good!

— Evan Stark

Always love coming here. Everyone is very helpful and accomplished especially when I don’t have an appointment.

— Maria Paladino

I have bought new vehicles several times in my life. The experience of post- immunization Covid new car buying has been very different from all my other experiences. There aren"t any cars in the lot or showrooms anywhere. Some dealers are offering MSRP only. I have heard of some asking above MSRP. At A-1 I appreciated the truth in their prices. There is no haggling, just the price. The salespeople do not work on commission so there wasn"t the game of " let"s see what my manager can do...." there weren"t any games at all. I feel that the price we were given was fair and a good deal. We put a deposit on a Sienna with the understanding that it would be at least 6 weeks but more likely 8 weeks or more before we could have the vehicle with the color and options we want. I am pleased that our sales guy (Kabir Rafshan) called this morning and told us that a vehicle that was ordered for another customer had been delivered this morning and that it is exactly the same as the one we ordered. He invited us to come and look at it (not test drive) to make sure it is what we want. I am impressed that he arranged to do this for us. In this time of high demand, low inventory it shows us that customer service is important to A-1 Toyota. I will update my experience with A-1 at the time of my car delivery. Happy Summer!

— Pamela McCuen

Mike, your service manager is by far the best, so kind, professional, patient, & informative! My experience was Outstanding! I have owned other cars - BMW and Lexus and your service department was the Best of the Best! I loved the new Highlander loaner I had and I will be back to get one

— Kathleen Mattox

I appreciate the great service and the shuttle! Everyone was kind, professional and knowledgeable. Thank you!

— Katherine Heimann

Courteous, friendly, professional service, thank you!

— Barbara Hawes

Very pleased with my appointment. The fees and appointment length were both as expected. The waiting area was also very comfortable.

— Debra Garstka

Good all around, Service experience with dealerships service department., and willing to accommodate work schedules. Drop off and pickup.

— Acacio Alves

Mike was a really good customer service / communicator. Rare these days!!

— Bryan Brown

Kenny was helpful as usual. My RAV4 was in for a recall and Kenny went out of his way to let me know what the progress was and when it was ready.

— Patrick Comstock

Ken was very thorough and kept me posted, the staff are very professional and courtesy.

— Carol Donofrio

Easy experience. Super nice sales/finance people. Would recommend to friends

— Eileen Gencarelli

Always a pleasure to have my car serviced at A-1!! I am always treated well!! Would recommend your dealership to anyone!

— Jane Kluspes

The staff was very professional and attentive as usual.

— Minori Korn

The dealership is always clean and staff are professional.

— Jonmichael Mroz

The people at A-1 are wonderful and I would never go anywhere else!

— Chris Nelson

Rep let me know the time frame and it was accurate I also asked for quotes on next service she was able to provide and was excellent

— Thomas Romatzick

Ken is fantastic. He lets you know what is going on and if anything needs to be replaced or watched.

— Joseph Shandra

Ken is fantastic. He lets you know what is going on and if anything needs to be replaced or watched.

— Scott Yudkin

It was an awesome experience

— Lorraine Spina

Mr. Emerson"s attention is of an extreme quality of services and for this reason I would negotiate with him again for a Toyota, it is very difficult to find such a friendly and helpful person, from my side I have absolutely no complaints about his treatment.

— Armando Urriola-Cordova

This was my first time having my car service and my experience was GREAT. Thanks Caris Brown-Davis

— Caris Brown-Davis

Top of the line quality service!

— Sidney Dawkins

The service department is what has made me a long term and multi car customer of A1 Toyota. Mark, my relatively new service provider, is excellent

— Lindy Gold

Ken is knowledgeable and always pleasant and helpful.

— Annmarie Healy

this is my 20th year with A-1 and i have never had a bad experience ..95% of the time my service person has been kenny and i couldnt ask for a better person to deal with..every person at A-1 is so easy to deal with..bought both our toyotas thru Dado - most pleasant buying experience ever...so keep up the good work..thanks!! i recommend A-1 to anyone searching for a dealership....

— Patricia Keegan

Wonderful customer service!

— Marie Merigliano

This was my first service and the Mike was friendly, professional, and knowledgeable!

— Kristy Novitski

Everyone at the dealership was very pleasant and extremely knowledgeable. The salesperson, Brenton, took the time to go over all of the many features of the vehicle, and the finance manager, Paul, reviewed all of my many options, and carefully explained all costs.

— Harvey Schlossman

Recommend dealer to friends and family

— Ahmedakram Shaikh

This dealership consistently provides good service. I never had a problem with a1 toyota.

— Brad French

As always,a very convenient atmosphere from start to finish. Easy to set up the appointment all the way through to checking out.

— Edward Gemmell

This was my second visit for service with A1-Toyota and I must say they exceeded my expectations. Communication with me was flawless.

— Walter Jofre

Your team is excellent, and should be considered the standard for other forms of service. I"ve recommended A-1 Toyota to other people.

— Robert Juliano

My salesman Kevin Wright was very friendly, very knowledgeable, and very accommodating. Best salesman I have ever dealt with. I Would highly recommend him for a salesman

— Madelinefabozzi

We are always very dependent on Kenny and Mike and have been loyal customers for over 25 years because we have confidence in them

— Andrew Millar

This is my second time leasing with A-1 Toyota. I have had nothing but an excellent experience both times, and I really enjoy working with this dealership. They are a wellrun operation with knowledgeable, experienced employees. Everyone is professional and straightforward. It is a pleasure to work with them.

— Stephanie Oconnor

Mark Mastracchio was awesome as always. He explained everything that needed to be done. I needed a rental car for the day and I was on my way in less than 10 min. Mark kept me posted on my vehicle and had it ready when promised. The service team did a fantastic job and my car is running like new! Carol at the desk was super friendly and was well organized when I arrived. I even think she remembered me from coming in for all my previous services. I"ve been doing business with A1 Toyota for almost 15 years and I buy all my cars from you. (I only deal with Quincy, he"s the best!) I couldn"t be any happier and I am always more than satisfied. I feel like I am part of the A1 Family.

— Daniel Pata

I always have a good experience when service is being done. My service rep, Mark Mastracchio is very personable, professional and knowledgeable. He listens to my concerns and addresses the issue thoroughly and in a timely manner. Mike had my rental all ready to go and the guys did a fantastic job detailing the car. I felt as if I drove a new car off the lot

— Lisa Puglia

I really like working with Ken he is extremely knowledgeable and cares about customer service

— John Scalessa

Always enjoy the waiting room and the honesty of the dealership.

— Bohdan Sowa

Every time I take my car there I am confident that I will receive excellent service.

— Lisa Caivano

A-1 Toyota has been giving me great advice and service since I bought my car there last year. I will always use them if something happens to fixed on my car.

— Keith Abbati

Quincy Smith the sales consultant was absolutely great to work with. He quickly responded when I called and had a question and made buying a new car (our forth Toyota and third Highlander!) a pleasure.

— Diane Auriemma

We have been Toyota customer"s for about 20 yrs and have had the pleasure of working with Eddie Oliveras for the majority of that time. He is personable, respectful, professional, highly experienced and knows just what we like and don"t like. Though he works in the finance division we still ask to work with him. A-1 Toyota should be proud of this exceptional employee and his dedication. We will continue to use Eddie for our car purchases and continue to recommend not only him but A-1 to our family and friends.

— John Beetham

Great experience.service advisor Sara Celone kept me informed throughout process very professional

— David Capilos

Great experience.service advisor Sara Celone kept me informed throughout process very professional

— David Capilos

Service took less time than originally quoted. Happy with A-1 Toyota.

— Anthony Dytko

The entire staff was friendly, knowledgeable and helpful. We could not have asked for a better experience.

— Raquel Feduzi

Second purchase with Amjad at A-1 Toyota the experience was a 10 from start to finish! Top Notch!

— Donna Fermo

Best experience so far. Excellent hospitality.

— Rashel Hussen

Sal was excellent finding a loaner car while my car would be in service. I was uncomfortable driving anything larger than the Prius C which I own. He found a Yaris which worked out great for me. Thank you

— Jane Marron

Stopped in for tire pressure check as indicator light was on. They were happy to take car in without appointment and check it out on lift. Nail hole was filled and air valve fixed. Very helpful and not a very long wait.

— Catherine Suttle

Just thought everything was so easy and it was a fair deal and I received a decent value for my trade in. Thank you

— John Scalzo

Everything about this dealership is satisfying. I love working with A-1 Toyota!

— Patrick Macgregor

I usually have my car serviced in MA where I live but was visiting New Haven for a few days. I was overdue for an oil change and was pleasantly surprised that the service department could get me right in for an appointment that same day, actually immediately. Thank you!

— Andrea Howell

The sales person Kabir was awesome. My only complaint was with financial. They did not provide details about documents I would need the day of the purchase. I had to ask and then had to scramble to find things and things were still missing that day they hadn’t mentioned

— Anne Dileone

This is the 3rd Toyota we have specifically requested to work with Dado Fariz because he is exceptional. He always goes above & beyond to make the experience very easy & effortless for us. It is rare to find someone in his occupation so genuine & sincere. My wife also referred one of her friends to Dado & she purchased a vehicle from him.

— Todd Dandelske

I spoke to Frank Crisafi on the phone before I came down and he was friendly and helpful. Quincy was wonderful to work with. He made the whole process relaxing and stress free.

— adriennesko

Everything was great.

— John Shanley

It is always a pleasure to have my car serviced at A-1. Ken Perrone"s knowledge & professionalism inspire much confidence

— Jeannette Redensek

Felt welcomed and respected. Thank you

— Igdalia Olivera

Very pleased with Ken Perrone Service Manager who took care of my service. Explained In detail what had to be done. Friendly and a pleasure to have him handle my service problems Ralph Nicholas

— Ralph Nicholas

Dado and Sonny made (as always) my new vehicle purchase quick , easy and to my expectations.

— Michael Matarazzo

As good or better than any dealership service that I have experienced (30 yrs +) Mercedes/ Subaru/ Chevrolet Lincoln

— Susan Luchini

Was a pleasant experience all around, from booking to waiting there at the dealer. The service was quick and professional

— Philip Kramer

Love coming here! Everyone so helpful and nice. Felt like everyone knew their job and was working hard to satisfy you.

— Deborah Keith

As always Kenny and your staff were on top of the services provided. The cubicle room, cafe and TV area all provide comfortable areas to wait and catch up on some work or just relax.

— Mary Hill

The dealer was very helpful in every way The was wonderful he is the best in the business That why we keep coming back

— Alfonzo Edwards

I love A-1, bought the or leased my last 5 cars. The only thing that is frustrating me is that even though I have been very loyal, I still got charged a dealer conveyance fee of 499.00 I realized it was negotiable after going home and pouring over the paper work. I know that you know my car purchase history. Giving me a break or informing me that I could negotiate it would have gone a long way in making me feel valued, but instead I feel like I was slightly ripped off. I"m not saying you deserve nothing, but we could have met in the middle.

— Timothy Cronin

I love A-1, bought the or leased my last 5 cars. The only thing that is frustrating me is that even though I have been very loyal, I still got charged a dealer conveyance fee of 499.00 I realized it was negotiable after going home and pouring over the paper work. I know that you know my car purchase history. Giving me a break or informing me that I could negotiate it would have gone a long way in making me feel valued, but instead I feel like I was slightly ripped off. I"m not saying you deserve nothing, but we could have met in the middle.

— Kim Cosar

A1 has a very comfortable environment

— Norman Brody

The staff at A1 toyota were great! Very thorough with explaining the options available to me. i"m very happy with my decision.

— Adeline Bass

Purchased my Tacoma at another dealership. Did not like the service. Purchased several vehicles at A-1. Now my Tacoma will stay at A-1.

— Theodore Baltes

—Henry H.

— Henry H.

—Jonathan B./Debbie F.

— Jonathan B./Debbie F.

Great, great team of lovely super-competent people

— Bruce Altman

Service advisor Ken Perrone is both knowledgeable and very helpful. I always try and deal with him, tho I have not had any bad experiences with the other advisors.

— Paul Bauer

I always have a good experience. Everyone was kind courteous

— Debbie Carmon

Always excellent service. Mark M. greeted me at entrance. Discussed purpose of visit. Estimated time was spot on. Social distancing and masks were evident during visit. Car was washed when it was returned to me. Great job.

— Leontia Carrano

Ralph was great, knows his job well, Bryan over and above his job. I received my GPS, It was screwed up, just was not functioning right, Bryan got it working right, I am a complete happy camper. Now, that is what I call "A 1 service!"

— Delsa Garay

A+++ service department!

— Philip Melaugh

Excellent service, excellent service advisor. Planned also for needed service. Will keep coming!

— Gail Raucher

Ken Perrone has been an outstanding service advisor for us for years

— Ronald Rosenberg

Professional, Polite and Prompt. Look forward to working with him again. He was attentive and addressed each and every one of my concerns. I can’t imagine myself servicing at any other dealer in CT!

— Sp00nfedem1

Kenny was great. He always is. All others I interacted with excellent staff

— Carl Sherter

I had to return a leased car due to a death in the family and they were so compassionate and kind. They made the process so easy at a difficult time.

— Susan Parnoff

Great dealership. Wonderful service

— Leslie Newing

A+++ service department!

— Philip Melaugh

All workers were professional and accommodating. Very happy car buying experience Overall

— Nina Marco

Quincy was fantastic, wonderful to work with and very knowledgeable. He had the utmost patience and gave us all the help we needed to understand the technology. He was available and accommodating.. The process was pressure free.

— Larry

Service dept here has always been excellent and this visit was no exception. Was expecting to need to argue for additional toyotacare services but i was wrong and didnt need to say a word. Excellent service all around from arrival, to my service rep, to the work performed, timeliness, and finally the person who brought my vehicle right to me afterwards. Each individual was courteous, professional, efficient and all around makes A1 stand out from any other dealership I’ve known as the place to go for any of my cars needs.

— Andrew Garrity

Keeping the family safe, one Toyota at a time! Thank you!

— Jennifer Fournier

Sarah is always exceptional, she’s so good to me and keeps me updated with everything. My overall experience with the dealership is always great.

— Neysha Cruz

Have been buying cars at a1 for over 30 years,always have had the best of people helping and handling the deals,the service dept.is great also,mark mastracchio for service is the best,so overall it’s been a great 30 years

— Marcy Brownstein

Absolutely fabulous service - I was able to set up my purchase ahead of time as I am out of state and Amjad was so helpful in ensuring I had found exactly what I was looking for and was flexible and convenient to contact, as well as answered all of my questions thoroughly. I had no wait when it came to getting my car and signing the papers, and it is just as perfect as I’d expected.

— Abby Blake

Bobby was most helpful and went out of his way to explain the car to us. He answered all our questions. (we had a lot) Bob took the time to go through step by step showing the cars features and getting us set up with syncing our phones to the car Very helpful

— Andrew Ball

The person in the service department was very good , polite and explained everything to me. Ken also answered my phone calls while my car was being serviced and showed me photos of the work being done when my car was being serviced and when I picked up my car.

— Melissa Spinner

The person in the service department was very good , polite and explained everything to me. Ken also answered my phone calls while my car was being serviced and showed me photos of the work being done when my car was being serviced and when I picked up my car.

— Marianne Samokar

Thank you so much for your kind words. We appreciate it and look forward to working with you again in the future

— portiadantonio

Amjad is the most knowledgeable, professional and courteous sales consultant that I ever come across. Call to get some information over the phone on Thursday 3/25 the customer service he gave me over the phone was excellent, he got me approve the same day for a new truck. Went on Friday 3/26 to pick up my new truck everything went so smoothly. I would recommend Amjad to everyone trying to get in a new ride.

— Tanieshia persaud

Always a great experience at A-1 Toyota!!

— Patricia Maddern

Great customer service. My service manager honored my healthcare worker status as a nurse and was very helpful in everything.

— Nyshi Jacob

I love this dealership. They are courteous, knowledgeable, interested in finding the right fit for you based on your needs/wishes. I have one more year on my lease and I can"t wait to pick out my next Toyota.

— Gail Harvey

A1 Toyota is our go to dealer.... this is our 5th purchase from them.. Great service and they always go the extra mile for us to obtain the car, color and configuration we wanted! A1 is A1+

— Arthur Gumbus

Service dept here has always been excellent and this visit was no exception. Was expecting to need to argue for additional toyotacare services but i was wrong and didnt need to say a word. Excellent service all around from arrival, to my service rep, to the work performed, timeliness, and finally the person who brought my vehicle right to me afterwards. Each individual was courteous, professional, efficient and all around makes A1 stand out from any other dealership I’ve known as the place to go for any ofmy cars needs

— Andrew Garrity

Thank you so much for the kind words! We appreciate it and hope you enjoy your Toyota!

— tigg189074

Always a good experience. Having the work center, WiFi waiting area is critical. Also, I’d like to get a highlander next year. Is there anyway to rent one for a weekend.

— Chris Tessier

Always polite staff and a job well done. Car is always returned clean and in proper condition.

— Patrick Skehan

I purchased my car at A1 and have been bringing it in for service ever since. The staff is always friendly.

— Paula Rutkowski

great experience as usual , the service rep we have is really nice and professional

— Bart Piccirillo

I been here before same excellency of customer service is incredibly helpful i thank I came back and will come back again when my lease is up

— Martha Mejia

A1 Toyota is our go to dealer.... this is our 5th purchase from them.. Great service and they always go the extra mile for us to obtain the car, color and configuration we wanted! A1 is A1+

— Arthur Gumbus

"Thanks. Mgr explained tire pressure gage to me. Greatly appreciated!"

— Diane Dumigan

Service advisor Sara Celone was truly remarkable kept me informed throughout my waiting period in service waiting lounge.She even made sure service workers vacuumed my car a true professional

— David Capilos

love buying cars here! I always but brand new with A1! Never disappoints ! I only buy with Dado. Best salesman I know. Thank you so much!

— xxxxOffx3

I have purchased many vehicles from your dealership and I always want Quincy to assist me in the purchase. Best salesman ever!

— Thomas Turner

I always have great service at A1 . Ken P. Is very helpful; he explains well and clearly whatever needs to be done . I completely trust Ken and the whole A1 experience. Thank you!

— Martha Russell

Jose Guerra the salesperson was awesome! Extremely knowledgeable and helpful during the whole purchasing process. Would highly recommend him and A1 Toyota in general.

— Melissa Ridgway

Kenny is an excellent advisor and the reason I stick with A1. He is professional, detailed, helpful, explains everything and guides me on what is necessary. He is also friendly, has a good sense of humor and wonderful to work with.

— John Pollman

The waiting area was very comfortable. Time went quickly while I was waiting. The staff was amazing in keeping me posted on the when my vehicle would be ready. Would not use any other dealership for my maintenance needs!

— Suzanne Nero

This is the easiest car purchase I ever made. Quincy asked me what I was looking for in a car, and the cars he showed me fit my answers. He didn"t try to persuade me to buy a bigger or more expensive vehicle, and he gave me all the time I needed to make my decision. I couldn"t be happier with my new car.

— Shoshana Lash

Your work will bring a lot of insights into solving our next problem. ???? Your level of quality work remains unprecedented.You always do a good job ?

— Kathleen246

Sunny and Jose are amazing!!

— Durva Joshi

A1 Toyota is always on top of everything

— Carolyn Jackson

The young man who met me in the garage and to whom I spoke regarding my reason for bringing in the car was exceedingly polite and pleasant. He directed me toward customer care section where people were equally as pleasant and business like. So my overall experience at A1 Toyota as usual was outstanding. When I returned to pick up the car the same young man who originally greeted me brought my car to me all warmed up and ready to go. He has a lovely personality and i told him he was a fine representative of your company.

— Margaret Corbett

Very impressed! Professional salesperson Kevin Wright and his brother finance associate Paul Wright were very helpful and courteous! Dealer has a great name because they really are A1!

— David Carlson

Mark is very knowledgeable and informative when having my vehicles serviced. He has great communication and his great service keeps me coming back to A1 toyota.

— Harriet Barba

Very good experience very good employees they even lend me a car so I was able to go back home and wait until my vehicle is ready awesome experience

— Damilo Arcanjo

Sonny was once again an excellent salesman. Going through a difficult time with both parents in the hospital and having little time, Sonny made the process stress free. He was knowledgeable, considerate and genuinely cared. He handled everything in a timely and efficient manner and made me feel valued. I have and will continue to recommend A1 because of Sonny

— Donna Tallent

Thank you to Mark Mastracchio for scheduling my service and taking care of my car. I appreciate and am grateful for his help. People at A-1 are very customer service oriented. It"s a nice experience going there.

— Paula Pini

This was the fastest maintenance appointment. i use to experience long waiting times, 4-6 hours for my car in NY. So happy that A-I Toyota made this process so much more easier.

— Anna Oyola

A1 TOYOTA is a professional and courteous dealership with great customer service!

— Denise Hames

Always a wonderful experience at A1 Toyota in Amity CT.

— Leah Bolduc

The agent that helped me, amjad was very help full and I recommend him for anyone who is interested in purchasing a vehicle from toyota

— Abdul Achour

I was very pleased with the dealership they took me right in right away My service advisor took good care of me

— Raymond Varney

I wish I came here to purchase my car. Every time I visit for servicing, I regret not coming here to buy a car.

— Jorgieliz Casanova

Your fine service department was an encouragement to purchase another vehicle at a-1 toyota.

— James Campbell

Mark is always wonderful to deal with!! He always keep me informed of what my vehicle needs and goes over the costs with me!

— Barbara Ashline

A1 Toyota is extremely fortunate to have Mark as a service advisor. While seated in the waiting area, overheard some of Mark"s conversations and was quite impressed with his knowledge of Toyota products and other general car information. He has always been there for me, enough so I consider him my personal contact at A1.

— William Kosko

I couldn’t make my original appointment because my car wouldn’t start so they were able to reschedule me to another one soon after even though they were pretty booked. Also helpfully suggested I call my insurance for roadside assistance rather than pay AAA, which I had forgotten all about my insurance offering roadside assistance since I was a little frazzled. Very helpful and accommodating!

— Johanna Piper

Great service, friendly and professional team! I would also like to entend my gratitude and heartfelt thanks to Adam, Brenton and the rest of the sales team at A1. Also Paul and his finance team as well as Sarah from service for her assistance on Tuesday. God bless you all and keep safe!

— Ricky Morris

Always a good experience with A1 Toyota Dealership!!!??

— Sheetal Dhawan

I was very impressed with Quincy Smith the salesman. He was very thorough when I picked up going over everything in the vehicle. I also thought that it was a great idea that he gave me a tour of the facility to show me where everything was when i bring my vehicle in for service. I was not to impressed when I was dealing with the financial manager Paul Wright. While Paul was doing my financial paperwork he was constantly being interrupted by another employee. Several times he had to stop what he was doing and leave the office. Paul did a thorough job on handling my financial part of the sale but the interuptions were annoying.

— Robert Monck

Ashlee - thank you for your kind words and 5-star rating! We appreciate it and look forward to working with you again!

— Ashlee Comstock

I have always received top service at A- 1 Toyota!

— Gene Kirsten

Can not say enough good things about Mark and his patience in always explaining issues to me regarding this car. Wouldn’t go to anyone different. Love him!!!!

— Marie Kashuba

We have been using A1 Toyota for years. We have purchased our last 5 vehicles with them. Ken Perrone (Assistant Service Manager) and Quincy Smith (Sales) are the reasons that we keep coming back.

— Jean Tencza

Was always treated well. Explained everything about the car and help with audio

— Maureen Rogalis

Max was an amazing salesman. He was patient and not pushy which is what we needed because it took us multiple visits to make a decision. He always gave us full attention and when he didn’t know the answer to something, he always found the answer quickly! He was very personable and made our overall experience pleasurable. Even when we had a small misunderstanding with the finance associate, Max stepped in and made sure we were 100% satisfied. I found their COVID precautions excellent -all the staff consistently wore their masks so it put us at ease. Sunny the sales manager (?) was also so pleasant and personable and super helpful when Max was busy. We always felt welcome when we walked in the door at A1. We bought our previous Toyota at another dealer but found this experience so much better at A1!

— Theodore Nicolakis

Salesman is Quincy Smith. " Very good knowledge of the vehicle and easy to work with. Definitely would recommend Quincy. Worked with Eddie Oliveras in the finance area. Also very good to work with.

— mkeeney1

I have been a customer of A1 Toyota for about (15) plus years and I will be very candid with you: it"s because you folks are fantastic! I have to speak particularly to the excellent service and care from Mr. Mike Querfeld and staff. I know if I have any concerns with the car Mike, Dan, Kenneth (Perrone - not sure of spelling) and Aunt Carol will take care of me and my car. Thank you.

— Kathy Dunigan-Mendez

I"ve leased or purchased at least 7 cars over the past 20 years from A-1 Toyota. I will continue to do so. They treat you like you"re part of their family.

— Charles Esposito

Manager helped follow through on the on-going problem and made several suggestions to make sure the problem would or can be solved.

— Carol Donofrio

Your service team I always find outstanding. Sarah is wonderful and informative, makes my visit easy. It’s an outstanding customer experience.

— Timothy Cronin

It’s always a pleasure to deal with the employees at A1. Ken Perrone is always patient and takes the time to help me understand whatever problem I am experiencing. Everyone is always very helpful.

— Marion Clare

Mark Mastracchio was excellent told me everything I needed to know and was truthful and advised on what I needed to do.

— Abdul Aremu